LCAD
The button we use to open an editor in the LCAD system.
What is the red phone or bat phone?
Maine has eight of them
What are transit regions?
The name of the state medicaid for Maine
What is MaineCare?
The name of the resource that is built into LCAD
What is the sidebar/call guide?
The number of HIPAA tokens required to assist any caller
What is 3?
A tab in LCAD that gives us information about the member or the member's overall account.
What is the rider tab?
Regions 3, 4, and 5
What are the regions that Modivcare does not service for MaineCare?
The notice requirement for MaineCare Insurance
What is 2 business days minimum?
The name of the resource unique to Maine agents
What is the binder?
The ability to walk
What is ambulatory?
A button used to navigate through LCAD
What is the tab key?
This is what determines who the member's transportation broker is.
What is the region in which the member lives?
This is the amount of trips a member can take within a year
What is Unlimited?
A document, usually in Word, Excel or PDF form, with information on a certain scenario a CSR may encounter that can be used as a reference.
What is a Job Aid?
This refers to a member’s ability to schedule rides through Modivcare’s service
What is eligibility?
A button combined with an underlined letter or number in LCAD to make a hot key
What is the ALT Key?
True or False: Modivcare will not transport members from regions 1, 2, 6, 7, or 8 to regions 3, 4, or 5
False: If the member lives in a covered transit region, they may be transported to a non-covered transit region
Members must be this age or older in order to ride alone without a consent form on file
What is 17 years old?
The pathway to pull up the binder
Go to MyApps, click file explorer, select "this PC", the I Drive (PWM04-Customer Service), and finally "Binder Items - Training"
This refers to the most effective way to search for a member's account in LCAD using their name
What is the Rule of 3
Close out of LCAD and LCAD Train
What does clicking File and then Exit accomplish?
A member can get transportation from Modivcare originating in regions 3, 4, or 5 with this stipulation.
What happens when the member lives in a serviced region but was hospitalized in a non-serviced region and now needs to return home?
The two Levels of Service that MaineCare will use to transport members
What are Ambulatory and Wheelchair?
The name of the Job Aid used to determine if Modivcare is the transportation broker for the member
What is the "All ME Towns and Regions" Job Aid?
The biggest determining factor in a person's health and well-being
What are the social determinants of health?