On Call
Turns
Maintenance
Tenants
Office Procedures
100

What is the On Call Phone Number

651-775-0760

100
Owner's turn these on while a property is vacant
What are utilities
100
must be submitted in writing unless they need immediate attention
What is a work order
100
we have 30 days to return or provide information on why this has not been returned
What is security deposit
100
let Alex know at least 2 weeks in advance
How do you request vacation time
200

A tenant calls the On Call cell phone at 10pm telling you that there in a water leak. What are your next steps?

A. Ask the tenant more questions to understand where the leak is coming from, etc.

B. Call the onsite manager and ask them to check it out

C. Roll On It

D. Option A and C

E. Option A and B


D. Option A and C

Ask the tenant more questions to understand where the leak is coming from, etc. Roll On It

200
all costs and expenses associated with maintenance and operation of property, provide agents funds upon agent's request, do not interfere with Fair Housing, Carry liability insurance, hold agent harmless for costs, expenses, attorney's fees, suits, liabilities, etc, be responsible for mortgage and taxes....
What are owner's responsibilities
200
Maintenance will give property managers these when the issue may not be necessary
What is yellow maintenance form
200
Most commonly damaged by tenants with pets
What are mini blinds
200
This goes from Alex to Lisa to Maintenance to book keeping then back to Alex
What is new property files
300
These three are on the dangerous breed list.
What is Germ Shep, Rot wiler, Pitt, chow, doberman
300
It is common to reimburse owners because we failed to acknowledge this and sent a vendor
What is a home warranty
300
After hours, first action taken when tenant says the floors are warping because of an ongoing leak in the kitchen
What is water shutoff valve
300
These must be working when a tenant moves in. Along with all appliances
What is smoke and CO detectors
300
We require cash and a copy of your ID unless you currently rent from us
What is key checkout
400
These must be turned in with all applications
What is ID and proof of income
400
Contract says that the owner can't terminate until the end or the one year contract. This nullifies the contract and gives the owner this amount of time. TWO PART QUESTION
What is management addendum and 30 days
400
You send my people because they are cheaper, I trust them, or I do business with them. This is where you find them
What is maintenance instructions
400
Lease is lined up or complete, now go obtain these
What is sign and lockbox
400
Property managers give to Melanie. Melanie gives to Lisa. Lisa returns this to property managers.
What is an emailed notice to vacate
500
DOUBLE JEOPARDY: When two unrelated roommates live together and one of them gets military orders, this states that the lease still applies to the tenant who did not receive orders
What is joint and several liability
500
Tenants trash property. We need to paint and re carpet immediately. But we must do this first
What is having owners submit funds in advance
500
This must be the front page of all leases to ensure we retain everything given to the tenant when they move out
What is the key acknowledgement form
500
You call this person when the HVAC breaks in the office and Alex is not available for weeks
What is Nimocks, Ciccone, and Townsend Commercial Real Estate
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