On Calls
You have a 2nd floor unit HVAC condensation line clogged. It is leaking into the lower unit. Do you go out to the ticket or do you have RSC handle?
You go
How do you request time off?
Get approval from your zone supervisor then put a request onto paylocity
This type of maintenance is scheduled regularly to prevent equipment failure.
Preventative Maintenance
You use this to check if a surface is flat or straight
What is a level
What is our oldest property?
Sawmill Ravine
For an on-call ticket to be handled, this must be true about the resident
What is the resident needs to be home
Who should be creating property tickets?
Property Manager
How often should fire inspections be performed?
Once a month
A GFCI is designed to protect against this.
What is a ground fault
What is Chad's favorite tool?
What is an impact driver
What is an example of an emergency where you must go out and handle no matter what?
Active Leak
TRUE OR FALSE
People are judged on their appearance so it is important to present a clean, organized, and professional appearance to your residents.
TRUE
Where can you smoke on the property?
In your personal vehicle
What are the first 3 things you check for when troubleshooting a no AC ticket
-Thermostat
-Circuit breaker
-Air filter
How many total units do we manage as a company (including condos)?
6,231
How do you respond if you get a call regarding a fire at a property?
Confirm the resident has called 911. CALL your supervisor then CALL Valerie.
Reach out to property manager or zone supervisor
What is one word you never use verbally or write on a ticket?
What is mold
At what year do you get an additional week of PTO
5 years
How many years has Earl been with the company?
29 years
Name the order of the call tree for emergency maintenance
On call tech
RSC
On call zone supervisor
Property Manager
Other zone supervisor
Who and where do you message when you are running late and/or calling off?
Message on teams. This should include your zone supervisor, property manager, Lindsey, Spencer & Valerie
What are the 3 required components to include on a work order?
-Parts
-Time
-Notes
If you have a stove and the front burner isn't working and your plug is functional, what's wrong with it?
what is the infinite switch
This ancient philosopher's principle is often paraphrased as "If it ain't broke, don't fix it"
Who is Socrates