Procedures
Do you need a effective date for SSN or DOB changes?
No
Nicole was a part time employee until 01/01/2021 and then became full time on 05/01/2021. The group does not have part time credit. What does this mean?
Nicole will have to wait the waiting period.
What is the difference between coincides with vs does not coincides with?
Coincides with- eligibility date and effective date can occur on the same day.
Not coincides with- eligibility date and effective date can not occur on the same day.
*If not stated in notes or GSAP we assume it does not coincide with.
How to do you make a water bed bouncier?
Add spring water
The group wants us to terminate a group of members and then wants us to rebill them. What is the next step after terminating the members?
Create a service task to have service rebill the group.
Jessalynn wants to enroll herself in Voluntary Critical Illness when her group is going through a AIO. Can this be done without a EOI?
Yes, but at the lowest increment.
When we see YES MAINTENANCE on a task, what does it mean? What do we do?
Advise the customer to send inquiry to EDI team using template.
Where do you go when you have a peek a boo emergency?
The ICU
(peek a boo I see you)
Kaylynn wants to elect Voluntary Term Life for chlid(ren) during her group's AIO. She has Voluntary Term Life for herself only. Is a EOI needed?
No, she can enroll in Voluntary Term Life for child(ren) at any time, not underwritten.
Robert is already over the guaranteed issue amount for VTL and want to increase during the group's AIO, can he or is a EOI needed?
Member can enroll 1x the increment
Are all rehire provisions the same no matter what group?
No, look up rehire provision in GSAP, there are a lot that says 90 days but there are some where there are no provision, 6 month provision, etc.
What do you call a chicken that stares at lettuce?
The policy holder wants to add 5 more location codes to their profile along with changing their renewal date/open enrollment date to a different time of the year. What is the next step to take?
Send task to service and close maintenance task.
Julius is being rehired at his group on 05/04/2021. He is electing company paid coverages: Basic Life/AD&D, STD, and LTD.
There is only one bill group, one class, and 5 location codes for the group.
What, if at all, do we need to reach out to the group to verify before reinstating Julius?
Need to verify location code and salary.
What does GSSHD stand for?
Group System Support Help Desk
Where do cats learn how to swim?
The kitty pool
Can we remove Dental and Vision for anyone at anytime like Voluntary Term Life?
No, only during annual enrollment or life event can you drop the coverages.
In GSAP, other provisions, what does "Sps Admin on EE Age" mean? Yes vs. No?
No= Need spouse information
Yes= Do not need to roster actual spouse information
What is all needed for a contract review?
Enrollment form or signature date if needed
Payroll records
No claim statement.
Why didn't the vampire attack Taylor Swift?
Because she had bad blood