Customs
What is the correct way to answer the phone for a customer?
This is _____ with APM, how can I can help you?
How often should you refresh the Yardi app?
In plumbing work, a valve that allows water to flow in one direction only is commonly known as a
Check Valve
“We treat every relationship and interaction as one in which we exist to serve others.” defines which of our 5 Commitments?
Own Your Service
What do you have to have on you when you enter units?
I.D, Hat or Shirt with Avenue branding
Someone approaches you and they are irate and upset, what is the first course of action?
Try to get them to a safe place, listen to their issue, empathize with them, put in a WO if applicable. (Avoid making promises)
Where does documentation go on the workorder?
Technician Notes
In a 100-220 volt three wire circuit, the neutral/common wire is usually:
White
Which is an example of a first commitment?
Opportunity Driven or Only Excellence
Only Excellence
What is ‘mandatory gear?’
GFI tester, steel toe boots, safety goggles, rubber palmed gloves,
What steps do you take when you show up to a unit and the resident is not home?
Knock, notify lead, document.
What are some things you would include inside in your technician notes?
Reason for WO, Before and After Pictures, Resolution, Purchases and Vendor Requests
Before drilling a hole in a steel plate, an indentation should be made with a:
Center punch
Define Choosing Courage
We have the guts to make the hard decisions and do the hard things that produce the best long-term outcomes.
Who must be in a unit for you to enter?
Person that is 18+
What is our DRGinvest Ethos (Motto)?
Opportunity Driven
When is the only time you clock in from home?
After Hours
If the service request from the resident indicates that the ceiling light fixture in the bedroom is not working, what could be the three most likely causes?
Check breaker, light bulb, light switch.
Putting in the hard work to evaluate the best course of action applied to which commitment?
Think Deeply
What items do you have with you during an eviction?
Sheriff, Bags, Gloves and Glasses
You get to a job and realize it needs to be vendored out, what is your first course of action?
Document in notes any repair and resolution, upload any receipts/photos and notify PM
What pictures or attachments need to be included in the work order?
Receipts and before and after pictures
Your service request says "AC doesn't blow". Which of the following would you check first?
Thermostat switch.
We are unwaveringly committed to ____ ___ ___ _____ and maximizing the value we deliver to others? Fill in the blank.
improving the status quo
What is the weight requirement for a two person ‘team lift’?
50lbs