All About CARE
These are our Dashboards.
What is All Not Started Cases/Tasks, All Work Assigned To Me, All Pending Work, All Work Reopened, All Closed Work, Triage?
This is where you check to verify information like Eligibility/Termination Language, Rehire Rules, etc.
What is Scheme Data(Alt, F,O,S,D,S)> GO Menu > Notes?
These are all the products we offer at Mutual Of Omaha.
What are: Basic Life/AD&D, Voluntary Term Life/AD&D, Short Term Disability, Long Term Disability, Critical Illness, Accident, Dental, Vision, PFML, Hospital Indemnity?
We only view this policy plan folder when needing to reviewing the most recent information on the plan.
What is 'Current'?
These are the termination policy languages a group can have.
What is On The Day and Last Day of the Month?
This is sent out to the customer prior to completing/closing out a task.
What is a confirmation e-mail?
This is the screen where you can review the individual member's information. E.G. Policies, their "record".
What is Member General Data (Alt,Q,L)?
This is the difference between contributory, non-contributory, and voluntary plans.
What is Contributory=Cost-sharing coverage;
Non-Contributory=Employer paid coverage; Voluntary=Employee-paid coverage?
This is where you find information like the Guaranteed Issue (GI) Amount or Dependent Rostering information.
What is 'Other Provisions'?
You will also see these words used when a group is requesting a member to be terminated.
What is "drop" or "cancel"?
These are the statuses you must change your Task and Case to when reaching out for information you are missing for on your request.
What is Pend Task and Hold For Review (HFR) Case?
This is the screen you access in order to process any member changes.
What is Policy Maintenance (Alt, N, Y, P, R,M)?
Tobacco usage or smoker code can be needed to enrolled members in this benefit.
What is Critical Illness (CI)?
What is Open Enrollment (OE) and Annual Increase Option (AIO)?
This has to be done if a termination request is received, but the member is not in the system to process.
What is confirm enrollment information, enroll, then process term?
This is our Time Service goal - in days.
What is 2 Days?
This is the equivalent of the member's "date of hire".
What is Join Company Date?
A full address and rostered dependents are needed for these benefits.
What is Dental and Vision?
Some groups have a provision where Voluntary Life (VTL) can be elected without making a Voluntary AD&D (VAD&D) election. This is what it is called.
What is Non-Matching?
This date must be verified before processing a termination for a group that has disability (STD, LTD) plans, or their overall coverages end 'On The Day' if not provided.
What is Last Day Worked?
Password codes can be sent to this dashboard from Microsoft 365 encrypted.
What is Triage?
These are the two screens you need to access and review to update SSN/Payroll ID information.
What is the People Icon + Scheme Members (Alt,F,O,M,D,S)?
A salary is always needed for the enrollment or updates of these benefits.
What is Short-Term and Long-Term Disability? (sometimes salary based BLADD and VTLADD)
In Other Provisions for Life Plans, this is what we need to verify to determine if and how to roster the Spouse.
What is Sps Admin on EE Age?
If a group requests to terminate a member from all their coverages for greater than 12 months and wants full credit on their bill, this is required to submit first.
What is a Contract Review?