Emergency Preparedness/Preventative
Where do you place the Emergency Preparedness booklet?
Original in office and copies in each facility's maintenance office.
When should a work order get closed out?
Safety is within the first 24 hours ie. smoke detectors, no water.
How many days are acceptable to complete a turn?
Ten business days.
When turning an apartment, what is done first?
Lock Change/
What tool is commonly used to check for electrical current in an outlet?
A voltage tester
In property maintenance, what concern is always the first priority?
Safety!
If a resident has a written maintenance request, what do you do with it.
Enter it in RealPage (either before or after) Need to all be entered in RealPage
What is the standard to know if your vacant is market ready.
If you or your mother would move in and not clean anything, or you would allow an infant to crawl all over the floor.
What words should never be used when filling out an incident report?
Flood/Flooding
Mold
What piece of equipment is essential for safely reaching high ceilings?
A ladder (step or extension)
What is the first thing you should do during a fire emergency?
Call the fire department.
What should you not do when doing a unit inspection?
Give your opinion!
In what order should you complete the items during an apartment turnover?
trash out, painted, maintenance, cleaned, carpet.
No hot water is a life-threatening emergency. True or False
False
What PPE must be worn when using loud power tools?
Hearing protection/ear plugs
How often should smoke detectors be tested in occupied units?
At least once a month during preventative maintenance checks.
How often Realpage be reviewed by the manager and why?
Weekly, to make sure all work orders are being entered and closed out.
True or False: Touch-up painting should be done before cleaning during a turnover.
False — always clean first to avoid dust and debris sticking to wet paint.
Smoke detector batteries
What tool is used to clear a clogged sink or toilet drain?
A plunger (or auger for tougher jobs)
Who do you notify in case of an emergency on a property?
Property Management, Director of Maintenance, and if more assistance is needed you reach out to managers close by
How often are pro-active inspections done?
Twice a year
What is filled out by the Maintenance Technician and reviewed by the Manager when completing a turn?
Turn checklist.
When is it ok to talk with the press/media during a property emergency?
Never, get their card and let them know the person handling media will reach out to them. You never say "No comment"
What item must always be stocked on the maintenance cart for emergency leaks?
A pipe wrench or plumber’s tape