Emergency Preparedness/Preventative
Where do you place the Emergency Preparedness booklet?
In the Grand Ave office with Aiyanna
When should a work order get closed out?
Within the first 24 hours it is returned as complete
How many days are acceptable to complete a turn?
Ten business days.
Where do you put the boiler license?
A copy goes in the maintenance binder and in the boiler room
When turning an apartment, what is done first?
Lock Change/
If a resident has a written maintenance request, what do you do with it.
Enter it in RealPage (either before or after) Need to all be entered in RealPage
What is the standard to know if your vacant is market ready.
If you or your mother would move in and not clean anything, or you would allow an infant to crawl all over the floor.
A resident has passed away in the unit and there are bodily fluids? What do you do?
First make sure it isn't a crime scene and then call a local restoration company
What words should never be used when filling out an incident report?
Flood/Flooding
Mold
What should you not do when doing a unit inspection?
Unit inspections should not be all done at one time.
In what order should you complete the items during an apartment turnover?
trash out, painted, maintenance, cleaned, carpet.
No hot water is a life-threatening emergency. True or False
False
How often should the Work Order Directory be reviewed by the manager and why?
Weekly, to make sure all work orders are being entered and closed out.
Smoke detector batteries
Who do you notify in case of an emergency on a property?
Property Management, Director of Maintenance, and if more assistance is needed you reach out to managers close by
How often are unit inspections done, and when?
Twice a year, based on 5 months before lease expiration and then six months from then (Not all at once)
What is filled out by the Maintenance Technician and reviewed by the Manager when completing a turn?
Turn checklist.
At minimum how often should the Property manager and Maintenance Tech touch base?
Once a day, the minimum.
When is it ok to talk with the press/media during a property emergency?
Never, get their card and let them know the person handling media will reach out to them. You never say "No comment"