Plumbing
You enter a unit and find water pooling under the kitchen sink. You open the cabinet and see the P-trap is dripping.
What is tighten or replace the P-trap or gasket?
A resident says half the lights in the kitchen don’t work. You check and see the GFCI is tripped.
What is reset the GFCI outlet?
A resident says it’s warm inside even though the thermostat is set to 70°F. The fan is blowing.
What is check for frozen coil or refrigerant loss?
You’re sent to do a work order, but the resident is home and refuses entry even though they submitted the request.
What is document and notify management immediately?
You notice a strange chemical smell in a unit while completing a regular repair.
What is stop work and report it as a possible safety concern?
A resident says the toilet gurgles every time they shower.
What is a venting issue or partial main line clog?
You're replacing a light switch, but the wires aren't color-coded.
What is use a voltage tester to identify hot and neutral?
You arrive to find water leaking from the furnace closet.
What is a clogged or disconnected condensate drain line?
You loan out a tool to a tech who forgets to sign it out. Later it goes missing.
What is follow protocol and notify supervisor for investigation?
You arrive for a job and the resident is visibly upset and yelling about unrelated issues.
What is stay calm, avoid confrontation, and notify office staff?
A resident reports no hot water. You confirm the electric water heater is receiving power and the breaker isn’t tripped. What’s your next step?
What is test the upper thermostat or heating element for failure?
The resident reports frequent bulb burnouts in the bathroom. (Replacing the bulb is not an option)
What is check for incorrect wattage or loose socket connection?
An AC unit is vibrating loudly when running.
What is check for loose fan blades or failing compressor mount?
A contractor is seen working in flip-flops inside a unit.
What is enforce site safety rules and notify management?
A child answers the door and says their parent isn’t home.
What is do not enter and report to the office?
A resident flushed baby wipes and now all drains are backing up.
What is a main sewer line blockage requiring snaking?
A breaker instantly trips when the microwave is plugged in—even after being replaced.
What is inspect the outlet wiring for a short or test for overloaded circuit?
A resident complains about a mildew smell when the AC kicks on.
What is inspect and clean moldy evaporator coils or ducts?
You find a pet in a unit listed as does not have a pet.
What is report to management for lease violation follow-up?
You're finishing a job when you accidentally damage a cabinet door.
What is report it immediately and take responsibility per policy?
A second-floor unit reports a ceiling leak. No plumbing work was recently done.
What is check for a failed tub drain or toilet wax ring upstairs?
You smell burning at a wall outlet, but no visible damage.
What is shut off power and inspect for internal arcing or melted wire insulation?
A unit isn’t cooling, and the refrigerant line outside is covered in ice.
What is turn off the system to defrost and check airflow or refrigerant levels?
A resident asks you to do work that’s not listed on the work order, like hanging a TV.
What is politely decline and advise them to submit a new request through the office?
You suspect someone may be living in a storage closet based on signs found.
What is report immediately to management as a safety and lease violation?