Overview
An AI-powered solution that automates maintenance processes from resident maintenance requests to billing.
Maintenance Performer
Labels, assigned to a work order to give it a general maintenance category. Correct Issue selection is vital in determining the most accurate outcome. Issue selection is done through the portal by the resident or SMCC when submitting the maintenance request.
Issues
Are settings programmed by an authorized User telling the Smart Maintenance system how a Maintenance Request should be dispatched
In order to add a User to the Calendar, they FIRST must be enabled by adding?
Phone number
How much is Maintenance Performer?
Billed at $1.50 per unit, per month for our Plus and Max APM customers ($1.85 for Core).
Low =?
Tenant responsibility
Contact options are:
Primary Contact (APM User such as Maintenance Tech, Property Manager, Maintenance Coordinator, and Preferred Vendor
Where can we locate the On-call calendar?
Demo
Can the tenants call and text the Maintenance line?
Yes
Is an internal mechanism created and driven by Smart Maintenance, not our customers.
Critical emergency
A maintenance request should be based on?
Business hours and Urgency
Can multiple maintenance groups share one calendar?
Yes
The block where properties and settings are organized according to preference
Maintenance Group
What are the 3 urgencies?
Emergency, Normal, and Low
Where to locate the business hours?
Dispatch Instructions page
Can non-users on the database be added on the calendar?
No
Allows configuration of the contacts for each maintenance group.
Primary Contacts
Urgency selection is determined through a series of?
Logical questions
Can the performer call the primary contacts for Normal Issues?
No, it is only for emergency issues.
How to enable the on-call calendar?
Demo