Appliances
Delivery/Installation
Parts
Processes
Misc.
100
What is the name of each JCPenney Major Appliance Vendor?
GE, LG, Samsung, and Electrolux
100
How far out can a customer schedule their delivery?
90 days
100
If a customer has a shut off valve to shut off the water in their entire kitchen, can we install their fridge?
No, the shut off valve must be dedicated to the appliance
100
Which vendors can we cancel in C-hub?
Samsung, LG, and Electrolux
100
What is the associate discount for Major Appliances?
5% or 10% with a JCP card
200
What is the name of each American made JCPenney Major Appliance Brand?
GE, Hotpoint, and Frigidaire
200
What items are included with basic installation?
Washer, Electric Dryer, Electric Range, Refrigerator
200
What parts are required to install an electric dryer?
Dryer Vent, and Dryer Cord
200
What is the restocking fee?
15% of the appliance
200
What company handles our protection plans?
Asurion
300
What system would an associate use to cancel the care plan for a GE range?
Commerce Hub, email to JCPC.Cancels@asurion.com
300
How long is a customers time frame on the day of delivery?
4 hours
300
How long is a standard icemaker line?
6 ft.
300
How many days after delivery does a customer have to request a return?
30
300
How many numbers are in a PO? How many are in an invoice?
9 and 8
400
What is the name of our newest brand?

Frigidaire

400
When will the customer receive a phone call informing them of the delivery window? (Be exact)
3-7 pm the day before delivery
400
How much is the service to stack front load laundry units? Does the stacking kit need to be purchased separately?
39.99, yes
400
How long after delivery does a customer have to report damage to the appliance?
48 hours
400
Is k52685257 an invoice or a purchase order? What would you convert the k to?
Invoice, 3
500
When stacking front load units, which one goes on the top?
Dryer
500
How many days after delivery can a customer request an installation check?
30 days
500
How could an associate add a dishwasher install onto an order set to be delivered in 2 days?
By contacting GE delivery to add the service on.
500
How would you cancel an order for a Samsung range that has already shipped?
Have the customer refuse the order
500
How long must a dock search have continued for us to request a replacement from the vendor?
72 hours
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