What's in an Acronym...
What does "WSIB" stand for?
" Workplace Safety and Insurance Board "
What is the severity used for classifying Major Incident events?
" Severity 1 and 2 events"
What does " IMC " stand for?
What is " Incident Management Centre"
What is the term used for a real-time online conference or meeting, to connect technical responders, managers and stakeholders for a critical IT service outage or degradation?
A "Bridge Call"
What does " ITSM " stand for
" IT Service Management" or " Information Technology Service Management "
What is the term /stage used when services have been restored and is highly recommended prior to resolving the major incident to ensure stability?
What is "Monitoring" (or validation stage)
What does " SME " stand for?
" Subject Matter Expert "
What is the document available that assists with "checking" if incident events meet the criteria of a Major Incident?
What is "Check List" (or ITSM Major Incident Checklist) found on our WSIB site.
What does " RCA " stand for ?
"Root Cause Analysis "
What is the document called that provides the IMC team with a list of application owners to contact during a Major Incident?
What is "IMC Call Out List - Wiki"