Recent RU's
Effective 11/6 this was introduced to streamline the correction process for GXS artwork
What is the GraphXSource Order Resubmission Form?
The channel you would use if you have a Service process related question
What is help-service?
True or False
When creating a fix, it is okay to also review it if there are no changes to the printer or deco method?
False
In LTY, we should not review ANY fixes
These celebrities made up the romantic relationship known as "Brangelina"
Who are Brad Pitt and Angelina Jolie?
The land animal that has the most powerful bite
What is a hippopotamus?
This new conversational AI has been added to Docebo to assist in quickly searching information and assets.
What is Harmony?
The channel you would use if you have a LTY support related question
What is team-service-makalu?
The person you would RA an email to for Stanford orders
Who is CP (Christie Roman)?
These were the original three judges of American Idol
Who are Simon (Cowell), Paula (Abdul) and Randy (Jackson)?
This is the only mammal capable of true flight
What is a bat?
This was added for 10% of our website visitors to make live support more discoverable and engaging for customers
What is the floating chat widget?
The channel you would use for teammate or leader opinions (ex. swapped packages)
What is team-service?
You would put order information here if there is a scenario that you are unable to complete that is not in the "scenarios to skip" section
Where is the complex tab in the Loyalty Support guidance sheet?
The 2004 documentary "Supersize Me" followed a filmmaker's declining health while eating only food from this franchise for 30 days
What is McDonalds?
A group of cats is also known by this name
What is a clowder?
Effective 11/13, this addition will help cut down on calls where the customer wants to inquire about their order status
What is the Order Status Phone Bot?
You would go here if you want to set your notification sounds to "hummus"
Where is Preferences?
Other than Stanford and LOT orders, we will not work on these types of orders while supporting
What are Promo replacements and patch hats?
This 2004 movie popularized the term "fetch"
What is Mean Girls?
The only place on a dogs body that has sweat glands
What is the pads of their paws?
There is a lot of "Buzz" around Custom Ink now being licensed to print order for this school
Who is Georgia Tech?
This symbol indicates that a channel is private and not able to be seen unless you are added to it
What is a lock symbol?
The acronym "LOT" stands for this
What is Large Opportunity Team?
This popular T-Mobile cell phone featured a hinged screen that opened up to reveal a full QWERTY keyboard
What is the Sidekick?
The animal with the highest blood pressure
What is the giraffe?