Guiding Principles
Hotels
Teamwork
Pillars
Wild Card
100

Always do good work, prepare the perfect impression, and take responsibility with care.  

What is Take Pride?

100

This hotel in Denver blurs the lines between a cozy home and a boutique guest experience, offering comfort and an impressive art collection.

What is Halcyon?

100

We should always be open to this from our coworkers.

What is feedback?

100

This pillar focuses on teaching and learning to grow awareness about diversity and inclusion.

What is Education?

100

This is what keeps us learning and growing, both in work and life.

What is curiosity?

200

Communicate clearly, speak from the heart, and build trust through openness

What is Be Honest?

200

Located in downtown Nashville, this hotel serves as a creative gathering place where local voices and makers converge.

What is Noelle?

200

What must we never fear, even if it leads to mistakes?

What is making a decision?

200

This pillar helps bring in a wide range of people and perspectives into the organization.

What is Talent?

200

This word means creating space where everyone feels welcome, valued, and respected.

What is Inclusion?

300

Bring joy into situations, value every person, and spread happiness to help us grow.

What is Be Light?

300

In Charleston, this thoughtfully designed retreat welcomes curious travelers with layered experiences and a strong sense of place.

What is Emeline?

300

This is more important than holding onto a process.

What are people?

300

This pillar builds strong relationships with outside groups and communities.

What is Partnerships?

300

Taking pride in your work means doing this kind of work.

What is good work?

400

Look for new experiences, crave culture, and be boldly interested in the world.

What is Stay Curious?

400

Also in Charleston, this boutique gem offers a tropical bar, pool, and coffee shop—crafted for independent, fun-loving travelers

What is The Ryder?

400

A culture of this builds trust among team members.

What is honesty?

400

This pillar is about giving back time, energy, and resources to help others.

What is Philanthropy?

400

The Culture Council is made up of committed team members across the organization working to improve this.

What is workplace culture?

500

Work intentionally, focus on quality, and let your love for the craft shine through.

What is Be Thoughtful?

500

Makeready's approach to these spaces involves honoring past and present, welcoming curious guests to explore through local culture.

What are Makeready Hotels/the Makeready hotel experience?

500

Working together allows us to achieve more of this.

What is growth?

500

Together, these four pillars support the goal of creating an inclusive and empowered workplace culture.

What are Education, Talent, Partnerships, and Philanthropy?

500

DEI matters because it helps teams make better decisions and builds this between staff and management.

What is respect and trust?

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