Build.com
How can you find rebates on Build.com
Type REBATE into the search bar! OR
rebate center at the bottom of the page
What is 90%
Where can you see your current ranking for shift bids
Power Bi
Does this qualify for points:
I am a project manager here at build.
No, we need to list value adds- ex: stock, lead times
Where do you submit IT tickets?
What is, build service now
This is where you go when an item doesn't come up on the website, usually most relevant for parts or quick adds.
What is nonstock
What is the limit for EM opps and how do you set the dates?
$3000, set both FU and Close for 30 days out.
How do we celebrate large orders in consumer?
Wall of fame! For orders over 10k!
Highest missed QA question on our team?
Future projects
What is your average adherence goal?
85%
If an item was installed and not working correctly can we make a return?
Ex: Faucet purchased last week and installed today
Yes, it falls within return policy for defective return.
What are 3 ways to contact a customer?
What is Txt, Email, Call
This Category in the PowerBi doc helps you see what orders you have in amending, risk, or payment hold.
What is 'Orders Needing Action"?
These 3 questions are all worth 7 points each under the Qualifying portion of the rubric.
What is Extent/scope, Add-on's, Educate on your value.
What survey do you have until Jan 24th to submit?
The pulse survey!
What is our appliance return policy?
Returns must meet the following criteria:
Return must be set up within 30 days of purchase
Product must be in original, factory sealed packaging with all associated literature and warranty cards in original condition
Product cannot have been installed or used
Post purchase rebates cannot have been claimed
Product cannot be special order, made to order, clearance/liquidations/closeout or final sale
Products must be returned using the same shipping method as it was originally shipped
Photos are required to ensure product is in original packaging
This Salesforce page is the most efficient way to work through your opportunities.
What is My Open Opportunities?
This KPI is important because our customers need you when you are scheduled to be here. HINT: You only get 3 occurrences in a rolling 30 days.
What is Attendance?
Give me 2 examples on how you can ask extent of a project.
What all are you needing to replace in your __ room?
What is left to purchase?
What all does this reno entail?
If you encounter a fraud call what should you do?
Add notes to order and fill out risk-fraud service now form.
Name 3 OB plumbing brands
Build essentials, Sig hardware, James martin, Proflo, Miseno
If a customer calls in and has an open opp with another rep what should you do if the rep is out?
Help the customer! :)
What is the IDEAL PMG %?
What is.... None!
Role play 2 ways you can ask about the customers project
Open ended
Closed
What do your top 3 opps need to include?
Closing this week
Correct follow up and close dates
Communication between you and customer
Thorough next step notes.