A tool that allows us to build a quote on customer rate plans.
What is Mobile Share Tool (MST)?
100
This is training that is uploaded within the first 5 days of the month to be completed no later than the 25th.
What is monthly required training?
100
Selling another product that compliments the original product.
What is cross-selling?
100
S Factor: Simplicity.
What is we are easy to do business with?
200
The operating system in google based devices.
What is android?
200
A calculator that helps eligibility and pricing of wired services.
What is Local Market Tool (LMT)?
200
AT&T based server that we take our training classes on.
What is LSO?
200
Offering an enhanced version of a product that has either a higher value or profit margin.
What is up-selling?
200
S-Factor: Spirit
What is we tenaciously overcome all obstacles with a contagious positive attitude.
300
The new processing chip in the iPhone 6s/6s Plus.
What is the A9?
300
Frontline Focus
What is the section of MyCSP with new changes in regards to AT&T?
300
Downtime Activities Application.
What is a new application in Spring U that helps maximize our time in stores when we have no customers.?
300
Spring Mobile's current cross-sell pitch rate compared to AT&T COR.
What is 25%?
300
To be the premier America retailer in technology products.
What is the vision?
400
An application that allows you to pair your LG devices to each other.
What is q-pair?
400
Sisense Dashboard
What is a comprehensive application in workday that is reflective to the daily summary?
400
Spring Specialist Program.
What is Spring Mobile training program that must be completed within 6 months of hire.spring specialist?
400
Bump-Set-Spike
What is a practice for Spring employees to generate better sales and cross-sell rates?
400
Spring Mobile's Mission.
What is to make our employees and customers genuinely happy?
500
The key differences between Samsung S6 and S7.
What is water resistance, dust resistance, expandable memory, and larger battery?
500
Spring Mobile Training Department (who are they?)
What is a team dedicated to keeping employees up to date on what's new with Spring Mobile and AT&T?
500
C&C Compliance training
What is AT&T mandated training that is required annually in order to keep us updated with the standards and practices of AT&T?
500
Down-selling
What is a sales strategy designed to generate a sale/opportunity when it would have otherwise been lost?
500
Spring Mobile Pledge
What is
I will take care of my customers or someone else will.
I will challenge and empower myself and others everyday.
I will prepared today for tomorrow's opportunity.
I am accountable to the business and will be given the tools to succeed.
I will work hard, improve myself, and enjoy life.
I am SPRING.