Product Q's
I'm interested in purchasing the Personalized Whiskey Crate but I want to substitute the cashews and almonds for some nuts I would prefer, would I be able to do that?
No, we are not able to substitute components in crates.
Can you ship to Scotland? (not APO/FPO) Some of my lads would love the Scotch Connoisseur Crate.
We do not at this time. We are currently looking into logistics, stay tuned!
Why can't I apply my coupon code? Your website doesn't have a spot for it.
To apply coupons, we need to go back to the cart page by clicking on the Man Crates logo at the top left corner of the page. "Apply coupon code" is located near the bottom right of the page, above "Proceed to Checkout".
Tip: Remember to add some fluff. "I'll be honest with you our website can be a little confusing at times, trust me when I say we are working on it. I'll point you in the right direction"
I live in Boise Idaho and its raining like crazy today! What's the weather like where you're at?
Its a beautiful sunny day in Redwood City California!
What's the email address customers use to ask us questions?
guys@mancrates.com
Is there any way for the Dad-vent Jerky Calendar to come in a crate instead of a carboard box?
No, we cannot put that product in a crate.
I live in Canada, why are some items able to be shipped to the US only?
Canadian customs doesn't allow certain products to pass through, if you see "Some Shipping Restrictions Apply" on the How It Ships tab on the website, the product cannot be shipped to Canada.
(We're currently in negotiations with Canada and former president Bill Clinton to broker an update to NAFTA that allows all of our gifts to reach our oppressed brethren in Canada. We'll update the site as talks progress.)
I'm trying to purchase the Chip Off the Old Block Gift Card but it won't allow me to apply coupons, what's up with that?
Gift card items are not eligible for coupons.
High-Five Guarantee, what's that all about?
We think our products are awesome, and we guarantee you will too. If you’re unhappy with your purchase or experience for any reason, we’ll make it right and give you the kind of service you’ll want to high-five us for.
Man Crates refers to its customer service team as this term abbreviated to CC, instead of the industry-norm term customer service representative or CSR. What does CC stand for.
Customer Champion!
Does the Hot Pepper Bacon Jam from the Bacon Crate include Honey?
Yes, the Hot Pepper Bacon Jam includes Honey.
What carriers do you use to ship products?
Our current carriers include FedEx, USPS and GSO.
Do you show who the crate is from anywhere in the box or on the label? I want this gift to be anonymous
We can confirm beyond a shadow of a doubt that there will be no other information (no receipt, price info, no sender details, etc) included in the crate except for the gift note that you can fill out during checkout if you chose to do so.
If you leave the gift note blank or don't sign your name the recipient will not have a clue where the crate came from.
customer says "I was opening the crate you guys sent me and now one of the nails stabbed me!! Why would you send me something that would hurt me!?!?"
how do you respond?
Get contact information, name and email, list as much information from the call as possible when passing to your lead/mgr/sup, advise someone will call them back soon
I want to purchase empty crates for my business. How many empty crates can I buy at a time?
No way Jose.
How many ounces do the copper/stainless steel mug in the Moscow Mule Crate hold?
14oz
A crate was delivered but not received, we are sending out a replacement to a different address by request of the purchaser. Does this need to be RTSd?
Absolutely. All Man Crates-caused issues need to be notated in RTS.
Neil Patrick Harris is calling in to order a personalized whisky decanter. How would his initials appear on the decanter?
NHP
I'm Jon Beekman's neighbor, his dog got loose and I need to let him know. Can you give me his contact info?
...no, thanks for being a good neighbor though!
DOUBLE QUESTION: what does the acronym ROM stand for? and what is the ROM used for?
Replace-o-Matic. ROM is used for component replacements, full-kit replacements, and Courier reroutes.
I purchased two crates for my son and my husband, the Gourmet Grilled Cheese Crate and the Grill in the Blank crate. I'm unable to see which crate is which due to the diabolical duct tape, can you help me identify the crates? One is larger.
Grill in the Blank crate is 25x15x10 while the Gourmet Grilled Cheese Crate is 17x12x7.
OR
Gourmet Grill Cheese Crate KTMZ-0029-GGC
Grill in the Blank Crate KTCI-0002-GOF
I just got off the phone with one of your representatives, you guys are sending me another crate due to the syrups in the Breakfast Making Kit exploding everywhere. I forgot to ask, do you want me to send the old sticky crate back?
Not at all! Feel free to keep the old crate and salvage anything that didn't get marinated in syrup. This one's on Uncle Man Crates.
A customer calls in wanting to edit the gift note on a recently placed order, you appropriately edit the gift note for the customer. Should you leave order notes in Titan?
Yes. It can be something as simple as "Customer wanted to change the gift note to '.....' ".
what was the FIRST Man Crate?
the Snack Pack (items sold in gas station)
The knife kit I got from my girlfriend was all good until I realized I was missing the Bolster Pins.
(in your answer provide how you would respond to the customer and provide SKU numbers for the bolster pins)
Oh No!!! I'm sorry we left that out of the crate, lets fix this issue for you ASAP. I'll send out a component kit with those bolster pins included. Again, my apologies for this mixup, we'll make it right!
VRKM-0100-KMK