A fourth type of organizational behavior becoming important in determining employee performance.
What is ORGANIZATIONAL CITIZENSHIP
100
Social groups that occur naturally in the workplace and tend to form round friendships and common interests.
What is INFORMAL GROUPS
100
Groups that are essentially independent and that, in addition to their own tasks, take on traditional managerial responsibilities, such as hiring, planning and scheduling, and evaluating performance.
What is SELF-MANAGED TEAMS
100
A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.
What is PERCEPTION
200
Evaluative statements—favorable or unfavorable—concerning objects, people, or events.
What is ATTITUDES
200
Refers to an assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to cope with environmental demands and pressures.
What is EMOTIONAL INTELLIGENCE
200
Two or more individuals as two or more interacting and interdependent individuals who come together to achieve specific goals
What is GROUP
200
Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
What is COMMAND GROUPS
200
Members from the same department or functional area that share ideas or offer suggestions on how work processes and methods can be improved.
What is PROBLEM SOLVING TEAM
300
A unique combination of emotional, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others.
What is PERSONALITY
300
Represents an employee’s orientation toward the organization in terms of his or her loyalty to, identification with, and involvement in the organization.
What is ORGANIZATIONAL COMMITMENT
300
Teams that use technology to link physically dispersed members in order to achieve a common goal.
What is VIRTUAL TEAMS
300
Team member role in which the members are imaginative and good at initiating ideas or concepts.
What is CREATOR-INNOVATOR
300
Personality indicator that uses four dimensions of personality to identify 16 different personality types based on the responses to an approximately 100-item questionnaire.
What is MYERS-BRIGGS TYPE INDICATOR
400
The degree to which an employee identifies with his or her job, actively participates in it, and considers job performance important to his or her self-worth.
What is JOB INVOLVEMENT
400
Component of attitudes that consists of a person’s beliefs, opinions, knowledge, and information held by a person.
What is COGNITIVE
400
Stage of team development characterized by a great deal of uncertainty about the group’s purpose, structure, and leadership.
What is FORMING
400
Groups that bring together the knowledge and skills of individuals from various work areas or groups whose members have been trained to do each other’s jobs.
What is CROSS-FUNCTIONAL TEAMS
400
A formal group of employees that operates without a manager and is responsible for a complete work process or segment that delivers a product or service to an external or internal customer.
What is SELF-MANAGED WORK TEAM
500
Any intentional employee behavior that is potentially harmful to the organization or individuals within the organization.
What is WORKPLACE MISBEHAVIOR
500
Any incompatibility that an individual might perceive between attitudes or between his or her behavior and attitudes.
What is COGNITIVE DISSONANCE
500
Groups composed of individuals brought together to complete a specific job task; their existence is often temporary because when the task is completed, the group disbands.
What are TASK GROUPS
500
Stage of team development characterized by intragroup conflict
What is STORMING
500
When employees are connected to, satisfied with, and enthusiastic about their jobs.