This refers to both incremental--small and gradual--and breakthrough--large and rapid--improvement.
What is CONTINUOUS IMPROVEMENT
100
These represent the practices that Deming advocated for achieving quality excellence.
What is 14 POINTS
100
This is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.
What is QUALITY POLICY
100
This individual’s approach to quality is summarized in his “Absolutes of Quality Management.”
Who is PHILIP CROSBY
100
This serves as a permanent reference for implementing and maintaining the system.
What is QUALITY MANUAL
200
A set of functions or activities within an organization that work together for the aim of the organization
What is a SYSTEM
200
These techniques include a wide variety of tools to plan work activities, collect data, analyze results, monitor progress, and solve problems.
What is QUALITY MANAGEMENT
200
This exists in any production and service process, generally due to factors inherent in the design of the system, which cannot easily be controlled.
What is VARIATION
200
The primary tools used to identify and quantify variation.
What are STATISTICAL METHODS
200
Total quality can be characterized by its _____, _____, and ______.
What is PRINCIPLES; PRACTICES; TECHNIQUES
300
A set of standards and guidelines for quality management systems that represents an international consensus on good quality management practices
What is ISO 9000
300
These focus on identifying whether documented procedures are being followed and are effective, and reporting the issues to management for corrective action.
What are INTERNAL AUDITS
300
The ___________ suggests that quality improvement leads to long-term business and economic prosperity.
What is DEMING CHAIN REACTION
300
The three core principles of _________ are customer focus, teamwork, and continuous improvement.
What is TOTAL QUALITY (TQ)
300
Deming’s ________ experiment and ______ experiment can help clarify the differences between common and special causes and improve managers’ abilities to make effective decisions.
What is RED BEAD; FUNNEL
400
These causes of variation are inherent to a process, generally account for most observed variation, and cannot be identified on an individual basis or controlled.
What is COMMON
400
This individual defined quality as “fitness for use.”
Who is JOSEPH JURAN
400
This is a philosophy of learning based on principles of understanding that all work occurs in a system of interconnected processes, variation exists in all processes, and variation must be understood and reduced.
What is STATISTICAL THINKING
400
This individual was instrumental in the Japanese quality movement, particularly in advocating a company-wide quality control approach, the use of employee teams, and the use of problem-solving tools for quality improvement.
Who is KAORU ISHIKAWA
400
Juran’s ________—planning, control, and improvement —provides a direction for quality assurance in organizations.
What is QUALITY TRILOGY
500
A mechanism for managing and continuously improving core processes to "achieve maximum customer satisfaction at the lowest overall cost to the organization."
What is QUALITY MANAGEMENT SYSTEM (QMS)
500
These causes of variation are sporadic in nature and result from external disturbances that can usually be identified statistically and either explained or corrected.
What is SPECIAL (ASSIGNABLE)
500
This individual views quality as a strategic business tool and coined the phrase “total quality control.”
Who is A.V. FEIGENBAUM
500
A detailed program for quality improvement consisting of proof of the need, project identification, organization for breakthrough, the diagnostic journey, the remedial journey, and holding the gains.
What is BREAKTHROUGH SEQUENCE
500
The branch of philosophy concerned with the nature and scope of knowledge, its presuppositions and basis, and the general reliability of claims to knowledge.