Involves all activities associated with planning, scheduling, and controlling projects.
What is PROJECT MANAGEMENT
100
These include not only companies that provide materials and components, but also distributors, transportation companies, and information, healthcare, and education providers.
What is SUPPLIERS
100
A temporary work structure that starts up, produces products or services, and then shuts down.
What is PROJECT
100
Value-creation processes are sometimes called _____ processes.
What is CORE
100
This describes the specific steps in a process and their sequence.
What is PROCESS MAP
200
The search for innovative best practices in any industry
What is BENCHMARKING
200
Processes must be _______ and _______ in order to apply the techniques of process management.
What is MEASUREABLE; REPEATABLE
200
A design tool that enables management to study and analyze processes prior to implementation in order to improve quality and operational performance.
What is FLOWCHART
200
This is a process control approach used by organizations to prevent the errors in a process from occurring again in the future.
What is AFTER-ACTION REVIEW or DEBRIEF
200
Refers to the time it takes to accomplish one cycle of a process (e.g., the time from when a customer orders a product to the time that it is delivered, or the total time needed to introduce a new product).
What is CYCLE TIME
300
A sequence of linked activities that is intended to achieve some result, such as producing a good or service for a customer within or outside the organization.
What is a PROCESS
300
This involves planning and administering the activities necessary to achieve a high level of performance in value creation and support processes, including their design, control, and improvement.
What is PROCESS MANAGEMENT
300
These processes are designed to rate and certify suppliers who provide quality materials in a cost-effective and timely manner.
What is SUPPLIER CERTIFICATION PROCESSES
300
These force an organization to think in a radically different way and to encourage breakthrough improvements.
What is STRETCH GOALS
300
They are accountable for process performance and have the authority to control and improve their process.
What is PROCESS OWNERS
400
Refers to both incremental changes, which are small and gradual, and breakthrough improvements, which are large and rapid.
What is CONTINUOUS IMPROVEMENT
400
The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in performance.
What is REEINGINEERING
400
This refers to the ability to adapt quickly and effectively to changing requirements.
What is FLEXIBILITY
400
In the context of service errors, lack of courteous behavior is an example of a _______ error.
What is TREATMENT
400
A term that is commonly used to characterize flexibility and short cycle times.
What is AGILITY
500
The process most important to “running the business” and maintaining or achieving a sustainable competitive advantage.
What is VALUE-CREATION PROCESS
500
Processes that are most important to an organization’s value-creation processes, employees, and daily operations.
What is SUPPORT PROCESSES
500
An approach for mistake-proofing processes using automatic devices or methods to avoid simple human error.
What is POKA-YOKE
500
A philosophy of quality improvement in all areas of business using small, frequent, and gradual improvements over the long term.
What is KAIZEN
500
The activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.