Theories people hold about specific systems in the world and their expected behavior.
What is MENTAL MODELS
100
The ability to step forward through fear.
What is COURAGE
100
Using evaluation and communication to help individuals and the organization learn and improve.
What is FEEDBACK
100
The first dimension of Herzberg’s two-factor theory; involves working conditions, pay, company policies, and interpersonal relationships.
What is HYGIENE FACTORS
100
Rewards given by another person, typically a supervisor, and include promotions and pay increases.
What is EXTRINSIC REWARDS
200
The discipline of personal growth and learning and of mastering yourself; it embodies personal visions, facing reality, and holding creative tension.
What is PERSONAL MASTERY
200
Belief that leaders are deeply accountable to others as well as to the organization, without trying to control others, define meaning and purpose for others, or take care of others.
What is STEWARDSHIP
200
A person in the organization who is a passive, yet independent, critical thinker.
What is ALIENATED FOLLOWER
200
A theory that suggests that motivation depends on individuals’ mental expectations about their ability to perform tasks and receive desired rewards.
What is EXPECTANCY THEORY
200
Questioning assumptions and interpreting data and events according to one’s own beliefs, ideas, and thinking, rather than pre-established rules or categories defined by others.
What is INDEPENDENT THINKING
300
The ability to understand and empathize with others.
What is SOCIAL AWARENESS
300
Distinguishing right from wrong and doing right; seeking the just, honest, and good in the practice of leadership.
What is MORAL LEADERSHIP
300
A method of directing or facilitating a follower with the aim of improving specific skills or achieving a specific development goal.
What is LEADERSHIP COACHING
300
Maslow’s theory that proposes that humans are motivated by multiple needs and those needs exist in a hierarchical order.
What is HIERARCHY OF NEEDS THEORY
300
Employee disclosure of illegal, immoral, or unethical practices in the organization.
What is WHISTLEBLOWING
400
A person’s abilities to perceive, identify, understand, and successfully manage emotions in self and others.
What is EMOTIONAL INTELLIGENCE
400
Level of personal moral development in which leaders are guided by an internalized set of principles universally recognized as right or wrong.
What is POSTCONVENTIONAL or PRINCIPLED LEVEL
400
Thinking independently and being mindful of the effects of one’s own and other people’s behavior on achieving the organization’s vision.
What is CRITICAL THINKING
400
A program that links at least a portion of employees’ monetary rewards to results or accomplishments.
What is PAY FOR PERFORMANCE
400
Facilitating follower learning by asking questions, allowing the individual to learn through trial and error, and serving as a resource for the follower’s journey of discovery and development.
What is SUPPORTIVE COACHING
500
The process of continuously reevaluating previously learned ways of doing things in the context of evolving information and shifting circumstances.
What is MINDFULNESS
500
Leadership in which the leader transcends self-interest to serve the needs of others, help others grow, and provide opportunities for others to gain materially and emotionally.
What is SERVANT LEADERSHIP
500
A follower who has qualities of all four extremes (alienated, effective, passive, conformist), depending on which style fits with the prevalent situation.
What is PRAGMATIC SURVIVOR
500
A motivational theory that looks at the relationship between behavior and its consequences by changing or modifying followers’ on-the-job behavior through the appropriate use of immediate rewards or punishments.
What is REINFORCEMENT THEORY
500
Motivational approach that encourages people to work together rather than focus on individual achievements and rewards; ties additional pay to improvements in overall employee performance.