General Agents
Special Agents
MGAs/Uplines
A&L
DRO/FAQ
100

Highest level we can assign to

What is: Level 15

100

Levels used for SA's

What is: Zero levels 

100

A MGA that allow a GA to be placed on SA levels.

What is: Crump

100

Checking the status detail of a passed background.

What is: Background > Update > Status Detail

100

Product no longer offered by MOO

What is: Disability

200

The signature is not good on adv forms or contract

What is: NIGO signature hard stop, as well as NIGO advance issues

200

Codes are different than the transmittal

What is: Don't worry about the code, only select zero levels for the products requested.

200

The NIGO communications emails go to

What is: The MGA

200

EFT/Pay cycle needs to be inactive

What is: Update > Save > Auto populates as "inactive" 

200

Health product we do not use

What is: Select 

300

RK GA w/ SA levels. What's the difference from GA?

What is: No EFT and zero levels. Still place on GA in hierarchy screen.

300
Who pays them?

What is: The MGA

300

The upline for a Principal

What is: The Corporation

300

Middle name on NIPR/not on contract

What is: Add middle name to A&L

300

The two pre-appointment states

What is: PA and MT

400

Who pays them?

What is: MOO

400

What do you do if an SA has all three LTC products selected?

What is: Only add the top one

400

The upline isn't contracted with the MGA

What is: NIGO hard stop, if you can't add any products

400

Annuities are a part of

What is: Life

400

After NIGO hard stop, what do you do to the shell?

What is: Delete it

500

GA's have to have an upline? T/F

What is: False

500

SA's cannot have uplines. T/F

What is: False

500

Locate the FE w/ extra Hierarchy information

What is: DRO > MGA > MGAs w/ extra FE Heirarchies

500

Terminating appts at the state level

What is: Trigger the appt after terming it (if it shows an effective date as well as term date)

500

Where is the BIG ETA template?

What is: DRO > Template > BIG ETA

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