Managed Services
A company that remotely manages a client's IT infrastructure and end-user systems on a proactive basis under a subscription model.
What is a Managed Service Provider (MSP)?
Included in our MSP Core plan, this feature helps track system age and hardware service agreement status to help keep IT environments stable and supportable.
What is Asset Tracking and Lifecycle Management?
Covers support for needs outside of business hours.
What is after hours coverage?
This tool included in Core and Advanced Plans helps ensure MFA is enforced.
What is DUO?
These documents prepare your team to respond to and recover from an security incident and should be updated and tested regularly.
What is an incident response plan?
This concept refers to predefined objectives that specify response times for different issue priority levels.
What is a Service Level Objective (SLO)?
This document outlines service expectations, responsibilities, and performance standards.
What is a Scope of Work / Service Exhibit?
This Team Lead manages day to day service desk activities and handles team escalations
Who is Josh Million?
This cybersecurity focused team responds to alerts from security tools and helps contain incidents quickly.
What is a Security Operations Center (SOC)?
Designed for clients with strict cybersecurity compliance needs like banks, law firms, and healthcare.
What is Locksteps Advanced Managed Services Plan?
Lockstep’s managed services are often bundled with this type of cloud-based productivity platform.
What is Microsoft 365?
This activity is performed quarterly to ensure stability and discover potential issues proactively within the client's IT environment.
What is Preventative Maintenance?
This dashboard provides real-time visibility into the status of a client 's open tickets.
What is a Client portal?
This security service (included in Core and Advanced) combines baseline testing using mock attacks and engaging training with regular assessment through simulated attacks.
What is Security Awareness Training and Phishing Simulation?
Included in the Advanced plan, this tech monitors cloud platforms like M365, Azure, Okta & Google Apps.
What are Security Monitoring Cloud Services? / Rapid 7
Because hiring an MSP provides SMBs with predictable IT costs, access to specialized expertise, enhanced cybersecurity, 24/7 support, and more—all without the overhead of managing an in-house IT department.
What are the key reasons to hire an MSP?
This type of support is delivered outside of regular business hours (6am - 6pm CST) with client approval of additional charges.
What is after-hours or 24/7 support?
During this timeframe, our Managed Services plans offer unlimited in scope remote support.
What is 6AM to 6PM Central Time, Monday through Friday?
This advanced service protects against Business Email Compromise (BEC), phishing, and zero-day email threats.
What is Email Threat and Spam Protection (or Ironscales Anti-Phishing)?
This zero trust principle ensures users only access what they need.
What is least privilege access?
Lockstep offers this type of tool in their support packages to facilitate patching, alerting, and remediation.
What is Endpoint Monitoring & Management (RMM)/Monitoring Platform?
This process ensures your systems stay up to date and secure with the latest releases.
What is patch management?
This type of support helps align technology with business goals over time.
What is strategic advisory or vCISO services?
In the Advanced Plan, our team reviews the client’s IT setup and suggests ways to boost security.
What is the Quarterly Security Posture Review (or VCISO)?
This advanced managed service proactively identifies vulnerabilities and threats across client systems.
What is Managed Detection & Response (MDR)?