General FIS
CEO of FIS
Gary A. Norcross
What kind of ticket is generated when a customer reports an issue with or an outage of service
Incident, INC
Lynne's Favorite Color
Orange
Analytics
Responsible for the structured upgrading of client environments and applications. Currently a part of Professional Services.
Managed Upgrade Services, MUS
Where is FIS headquartered?
Jacksonville, Florida
When making a change in an environment, teams must create what kind of ticket
Change Request, CRQ
A Fortune 500 company with a global presence is looking for a TMS, what solution fits their needs
Quantum
Teams responsible for working on the functional aspect of client's applications
Client Services
The year was SunGard acquired by FIS?
2015
When a customer originally reports an issue or a needed change, what type of ticket is created?
Request, REQ
Individual mentor to Grad Consultants who help Grads maneuver their way through the program by providing vital life skills and guidance
Peer Advisor
Core CLBT solution responsible for "Messaging"
Trax
Which team provides documentation on solutions deployed by Managed Services FIS clients
What is the Technical Communications team
Daily Double!!!
FIS stock price from the day the LIFT grad class began (6/25). Must be within +/- $2
$106.10
What type of ticket is created when an internal team needs help, training, or information from another internal team
Work Order, WO
Former Grad who is now part of the Managed Services Leadership team
Emily Bogle - Client Data Management
What is a core GetPaid license include?
Credit, Collections, Disputes
In charge if delivering FIS non-hosted solutions to clients.
Technical Consulting
When FIS was founded 50 years ago, what was the original company's name?
Systematics
What solution does Managed Services currently use as its Service Desk
Remedy
What are the four different locations for the LIFT Graduate program
London, Manila, Jacksonville, Warsaw (or countries)
Daily Double!!!
What are the different deployment options for GETPAID?
On premise, Private Cloud, SaaS
Daily Double!!!
Team responsible for the integration of internal tools and third-party software. This team is the developer of CloudView.
Systems Integration