Chapter 1
Goals and how to achieve them
Planning
father of scientific management
Frederick W Taylor
demographic characteristics, general behaviors, attitudes, and beliefs of people in a society
sociocultural component
the model in which only social responsibility that businesses have is to maximize profits
shareholder model
single use plans
standing plans
operational plans
managers tasked with setting objectives consistent with top managers goals
Middle Managers
indicating what tasks must be completed at which times in order to complete a project
gantt chart
Shows managers’ level of confidence about the growth of business in the future
business confidence index
the social responsibility make a profit by producing a valued product or service
economic
A more specific goal that unifies company-wide efforts, stretches and challenges the organization, and possess a finish line and time frame
strategic objective
monitoring progress towards goal
controlling
set of interrelated elements or parts that function as a whole
system
Managers must be aware of the laws, regulations, and potentials lawsuits that could affect their business
political/legal component
the strategy in which company does less than society expects
reactive strategy
Pressure within the group for members to agree with each other
groupthink
Managers that trains and supervises the performance of non managerial employees
first line managers
sustaining themselves without interacting with their environments
closed system
Level in which:
Symbolic artifacts such as dress codes
Workers’ and managers’ behaviors
What people say
seen (surface level)
Unethical behavior that violates organizational norms about right and wrong
workplace deviance
Make clear how the company will serve customers and position itself against competitors in the next 2 to 5 years
strategic plans
managers that include entrepreneurs , disturbance handlers , resource allocators, and negotiators
Decisional managers
sustain themselves only by interacting with their environment
open system
Level in which:
Buried deep below surface
Rarely discussed or thought about
believed (unconscious)
the strategy in which company anticipates a problem before it occurs and does more than society expectations
proactive strategy
Specify how a company will use resources, budgets, and people to accomplish specific goals related to its strategic objective
tactical plans