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100
_________a two-way process of sharing information
What is communciation
100
A person throwing an paper airplane during a meeting is known as a
What is distraction
100
a structure through which information flows in a business
What is communication network
100
The means by which a message is conveyed
What is channel of communications
100
A smile, yawn, or gesture are all examples of ___________
What is body language
200
What strategy is used when everyone involved agrees to a mutually acceptable solution
What is compromise
200
When conflicts are relatively unimportant which strategy should managers use?
What is avoidance
200
What should you do before conducting a business meeting in another country?
What is learn about their culture
200
what is the Group problem solving method in which members write down and evaluate ideas to be shared with the group
What is NGT nominal group technique
200
A discussion technique that is used to stimulate ideas is known as
What is brainstorming
300
The receiver's response to a message is known as_________
What is feedback
300
Laurel told Susan that the meeting after work would be short. Susan told Carrie that the meeting would be pointless and she wouldn't need to attend the meeting. This is an example of
What is distortion
300
What are the best ways to deliver a compliment?
What is written and oral
300
Interference with the achievement of another person's goal is known as a
What is conflict
300
In the workplace, A) employees should post status about how much they dislike their job B) employees should only use the internet and e-mail for business purposes C) employers should not be able to monitor e-mails D) none of the above
What is employees should only use the internet and e-mail for business purposes
400
Informal transmission of information among workers is known as
What is grapevine
400
Employee distrust and secrecy are apt to be found in __________ corporate cultures
What is closed
400
If a manager wants to communicate a new policy should he/she a) write the policy b) tell the workers the new policy c) send the new policy through the grapevine
What is write the policy
400
Which of the ten rules of good listening is the one on which all others depend? A) ask questions B)stop talking C) Listen to understand D) Hold your temper
What is stop talking
400
Which statement is true about conflicts? A) Conflicts do not challenge workers B) Conflicts do not lead to healthy discussions C) Conflicts that are not resolved can lead to long term problems D) Conflicts should always be ignored
What is Conflicts that are not resolved can lead to long term problems
500
a ___________ corporate culture is characterized by top-down decision making. The Bosses make most of the decisions.
What is closed
500
What is an electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law ?
What is flame
500
How does a NGT meeting differ from a normal meeting?
What is requires all members to offer solutions
500
A disadvantage of brainstorming is that A) ideas are not judged B) wild ideas are generated C) it challenges everyone to think D) none of the responses
What is none of the responses
500
Unsolicited advertising that creeps into e-mail boxes
What is spam
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