Management Unit 2
Line VS Staff authority
Line- Right to command subordinates in chain of command
Staff- The right to advise, NOT COMMAND suboridnates in the chain of command
JIT
Just in time inventory
goods received only when needed
What does R.O.W.E. stand for?
Results, Oriented, Work, Environment
Managing Innovation
1- Managing sources of innovation
2- Managing during discontinuous change
3- Managing during Incremental change
Rational Descion Making Process
1. Identify and Define problem
2. Identify Criteria
3. Weight criteria
4.Generate Alternative courses of action
5. Evaluate alternatives
6. Compute the optimal descions
What are the Methods of Departmentalization?
Functional, Product, Customer, Geographic Matrix
Subdividing work into separate orginizations, takes responsibilty for completing tasks
Job Specialization
Enlargement - more workers on a job
Enrichment-Increase tasks and authority to employees
Rotation-Moving workers from one job to another
Geert Hostefedes Framework for Assessing Cultures
Power Distance Index, Individualism vs Collectivism, Masculitnity vs Feminity, Uncertainty Avoidance Index, Long vs Short term, Indulgence vs Restraint
Steps in Ethical Descion Making process
1. Identify problem 2. Identify Constiuents. 3. Diagnose Situation 4. Analyze Options 5. Make Choice 6. Act
Two Trade related topics
GAAT- General Agreement on Trades and tariffs Easier and cheaper to buy produts, settled by WTO
NAFTA- North American Free Trade Agreement- USA, Mexico, Canada established in 1994
EDI
Electronic data Intercharge
Principles of Problem Diagnosis
Suspend Judgement
Problem VS Symptom
Multicasualty
Interrelationship
What are the different types of economical trends?
Technological- Knwoledge/ tools to transform inputs to outputs
Sociocultural- women, working with children, growth of visible minorities
Political- laws, rules, court descions
Porters 5 Industry Forces
Three Robert Katz's skills
Human- Work well with others in company
Conceptual- See company as a whole and see how the external environment affect it
Technological- Using knowledge and skills to get the job done
Interpersonal Communciation Process
Message to be conveyed, Encode Message, Transmit Message, Recieve Message, Decode Message, Message was understood
Steps in control/Contious process
Establish standards- Comaprison of standards
Corrective action-Dynamic cybernetic process
Setting control methods- Control loss
What are the types of Coflicts in Business?
C Conflict- Problems and Issues with the Business Improves team performance
A Conflict- Emotional/personal disagreement, lowers team Performance
Shareholder VS Stakeholder
Shareholder- Maximize Profits
Stakeholders- Satisfy interst of multiple stakeholders
Cross Functional- Employeesfrom different areas
Virtual- Strong communicators
Project- One time projects, promote felxibility
McClellans theory of needs
Affiliation, Power, Achievement
Advantages and Disadvantages of Modular Orginization
Adv- Costs less to run, Can focus on core competencies
Dis Adv- Loss of control from outsourcing, reduces the competitive advantage
Situational Analysis
Step 1- Assess need for strategic change
Step 2- Conduct situational Analysis
Step 3- Choose Strategic alternatives
Advantages and Disadvantages of using teams
Advantages- Customer satisfaction, job satisfaction, Service quailty
Dis Adv- High employee turnover, social loafing
Benfits and Pitfalls of planning
Benefits- Provides definiton, intensifies effort
Pitfalls- False sense of certainty, impedes change