Chapter 9
Shared values, beliefs, and language that create a common identity and sense of community is....?
A. virtual organization
B. organizational culture
C. hourglass organization
D. cluster organization
B. organizational culture
The acquisition, evaluation, retention, and development of human resources is called...?
A. human capital
B. quality management
C. human resource management
D. none of the above
C. human resource management
What is any interference with the normal flow of communication?
A. sound
B. static
C. noise
D. feedback
C. noise
__ is sharing information about key financial data and profits with employees?
A. wide management
B. freelance management
C. uncovered management
D. open-book management
D. open-book management
Who won the 2019 Major League World Series?
A. Houston Astros
B. Cincinnati Reds
C. Los Angeles Dodgers
D. Washington Nationals
D. Washington Nationals
The right to direct the actions of others.
A. authority
B. influence
C. power
D.dominance
A. authority
The need to develop all present and future employees to their fullest potential is....?
A. human resource strategy
B. human capital
C. performance appraisal
D. human resource management
B. human capital
The book definition of communication is....?
A. "interpersonal transfer of information and understanding"
B. "intrapersonal transfer of information and understanding"
C. "people talking to each other"
D. none of the above
A. "interpersonal transfer of information and understanding
Trophies, money, and benefits are all examples of __ awards?
A. extrinsic
B. intrinsic
C. job enrichment
D. none of the above
A. extrinsic
Who has been awarded the most Player of the Week Awards in the NFL this year?
A. Christian McCaffery
B. Michael Thomas
C. Lamar Jackson
D. Patrick Mahomes
C. Lamar Jackson
What is NOT considered an input of a business?
A. capital
B. labor
C. raw materials
D. none of the above
D. none of the above
What is a set of job-related questions with standardized answers?
A. employment selection test
B. behavior-based interview
C. job description
D. structured interview
D. structured interview
A medium's capacity to convey information and promote learning is?
A. media quality
B. media richness
C. media understanding
D. media strength
B. media richness
Motivational strength is determined by probabilities of success is part of the __ Theory?
A. Goal-Setting
B. Two-Factor
C. Expectancy
D. Failure
C. Expectancy
Which Post Malone song was #1 on Billboard Top 100 in the final week of November?
A. Goodbyes
B. Take What You Want
C. Enemies
D. Circles
D. Circles
What is the order of the three stages in Garvin's Model of the Learning Organization?
A. learning, implementing, improving
B. behavior, performance improvement, cognition
C. cognition, behavior, performance improvement
D. implementing, learning, improving
C. cognition, behavior, performance improvement
BARS are performance appraisal scales with notations about observable behavior. What does BARS stand for?
A. behaviorally adjusted rating scales
B. behaviorally anchored rating scales
C. below average rate scales
D. none of the above
B. behaviorally anchored rating scales
The process of encouraging employees to share their feelings and ideas with management is called...?
A. upward communication
B. downward communication
C. vertical communication
D. horizontal communication
A. upward communication
Who proposed the two-factor theory based on satisfaction and dissatisfaction?
A. Abraham Maslow
B. Frederick Herzberg
C. Wayne Roberts
D. Jerry Jones
B. Frederick Herzberg
Who is Ryan's favorite MLB team?
A. Boston Red Sox
B. Minnesota Twins
C. St. Louis Cardinals
D. New York Mets
C. St. Louis Cardinals
Which book written by Peter Senge in 1990 opened the door to organizational thinking and learning?
A. The Third Discipline
B. The Fifth Discipline
C. The Fourth Discipline
D. The First Discipline
B. The Fifth Discipline
When did human resource departments start becoming "the norm" in businesses?
A. 1940s-1950s
B. 1950s-1960s
C. 1960s-1970s
D. 1970s-1980s
D. 1970s-1980s
According to one survey, employees spend __ hours of office time gossiping each year?
A. 35
B. 50
C. 65
D. 80
C. 65
Name all five areas in Maslows' Hierarchy of Needs Pyramid.
physiological, safety, love, esteem, self-actualization
Which men's basketball team upset the #1 ranked Duke team on November 26th?
A. Evansville
B. Stephen F. Austin
C. Loyola-Chicago
D. University of Michigan
B. Stephen F. Austin