Competetive advantage
Customer-driven organization
Quality-driven organization
Organizational culture
Multicultural organizations
100
Company's core competency that sets it apart from its competitors.
What is competetive advantage?
100
This approach tries to build lasting relationships with cutsomers.
What is customer relationship mangement?
100
Organization as a whole commits to continious improvement, product quality and customer needs.
What is total quality management?
100
The system of shared beliefs and values that guides behavior in organizations.
What is organizational culture?
100
Belief that one's subculture is superior to others.
What is ethnocentrism?
200
It is composed of cultural, economic, legal-political, and eductaional conditions.
What is general environment?
200
This approach links all operations with resource suppliers.
What is supply chain management?
200
Always looking for new ways to improve on current performance.
What is continious improvement?
200
Stories, heroes, symbols, rites and rituals
What is observable culture?
200
It refers to inclusivity, pluralism and respect for diversity in the workplace.
What is multiculturalism?
300
It includes people and groups with whom an organization interacts.
What is specific environment?
300
Four essentials customers want to see in goods and servcices: reasonable price, high quality, excellent service.
What is on-time delivery?
300
Members meet periocally to discuss how they can improve quality of products and services.
What is quality circle?
300
Beliefs and values shared by organziation members.
What is core values?
300
Minority-culture members are well represented in jobs at all levels and in all functional responsobilities.
What is structural integration?
400
Creating value and meeting the needs of stakeholders.
What is value creation?
400
These individuals purchase the goods produced and utilize services provided.
What is external customers?
400
Ability of an organization to make individualized procucts quickly and efficiently
What is mass customization?
400
This approach actively develops, communicates and enacts shared values.
What is value-based management?
400
Members of minority and majority cultures have a voice in setting key values and policies.
What is pluralism?
500
Persons, groups and instituitions directly affected by an organization.
What is stakeholder?
500
These individuals work for the same organization and depend on another's work in order to do their jobs well.
What is internal customers?
500
Indicates conformance with a rigorous set of international quality standards.
What is ISO certification?
500
Someone who communicates values of organization in their spoken and written words.
What is symbolic leader?
500
Building an organizational culture ts hat allows all members, minorities and women to reach their full potential
What is managing diveristy?
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