Leadership
What is leadership in management?
The ability to influence employees to work toward organizational goals.
What are the three levels of management
Top management, Middle management, First line management
What is a contingency plan?
it is a plan that you have for your business so when a crisis dose have you have a plan set and ready so then after your crisis you can reopen your business because some
When analyzing the consequences of an option a manger should
Consider its impact on the situation and the organization as a whole.
What did home depot do to ensure that their customers felt important?
Put the customers first in all aspects and put management on the bottom
What are the three leadership types?
Autocratic, Democratic, Free-Rein
What is a CEO, COO, CPO all an example of?
Top management
What is employee empowerment?
When employees are provided with the ability to take on job responsibilities and make decisions about their jobs.
What is effective implementaton?
When a product is dropped managers must know how to deal with distributors and customers.
it could also be the decision to abandon a product that isn't doing well.
What are two things management can be boiled down to according to John P Kotter
Figuring out what to do despite uncertainty
Getting things done through a large and diverse set of people.
What is a strong leader?
A manager who pays attention to the culture of their organization and the needs of their employees.
What are middle managers responsible for?
Tactical and operational planning that will implement the general guidelines established by top management.
Who is Bipul Sinha and what is he known for?
Bipul sinha is the CEO of Rubrik and he invited al 900 of his employees to their company board meeting as a form of employee empowerment.
What is brainstorming?
A technique in which group members spontaneously suggest ideas to solve a problem.
What are management functions?
To harmonize the use of resources so that the business can develop, produce, and sell products. Managers engage in a series of activities: planning, organizing, directing, and controlling.
What are the requirements for successful leadership?
Communicate objectives and expectations
Gain the respect and trust of stakeholders.
Develop shared values
Acquire and share knowledge
empower employees to make decisions
be a role model for proper behavior
provide rewards and take corrective action to achieve goals.
Where do most people get their first managerial experience and what type of manager is this?
Most people get their first managerial experience as first line managers and they are the ones who supervise the daily operation of the organization. .
Employees work in teams for what reason at a company like Zappos?
Employees work in teams and are encouraged to make decisions about that they believe will reinforce the company's mission and values.
What is the systematic approach using 6 steps that leads to more effective decision making?
recognize and define the decision situation
Develop options
analyze options
select the best option
implement the decision
Monitor the consequences
What is networking
The building of relationships and sharing of information with colleagues who can help managers achieve the items on their agenda.
What are the differences between the three types of leaders?
Autocratic Leaders - are leaders that make all the decisions and then tell employees what must be done and how to do it.
Democratic Leaders - are leaders who involve their employees in decisions.
Free-rein Leaders - are leaders who allow their employees to work without much interference.
What are the skills needed by managers?
Technical expertise, conceptual skills, analytical skills, human relations skills and leadership.
What is participative decision making?
A type of decision making that involves both manage and employee input. supports employee empowerment within the organization. .
What are 5 key success factors for a successful business.
Strategy(strategic Focus,Leadership,Management,planning)
.People(Personnel,Staff,Learning,Development)
.Operations(Processes,Work)
.Marketing(Customer Relations,Sales,Responsiveness)
.Finances(Assets,Facilities,Equipment).
All managers need to think logically but who is this skill most important to and why?
Top level managers. To be analytical, it is necessary to think about a broad range of issues and to weigh different options before taking action.