Classical Management Theories
a theory that focuses on organizing work with the goal of increasing worker productivity.
Classical Management
the sending and receiving of messages that convey information, ideas, feelings, and beliefs
Communication
a person who directs and oversees the work of others in order to achieve the goals of an organization.
Managers
also called human skills, are the skills that enable a person to work effectively with others
Interpersonal skills
theory in which decisions are based on a combo of critical thinking and evidence.
Evidence-Based Management
theory that focuses on improving the organization through understanding employee motivation and behavior.
Behavioral Management
System in which people, items, or issues are ranked in order of importance.
Hierarchy
the actions and behaviors that managers are expected to perform in an organization.
Managerial Roles
the ability to formulate new ideas and think in abstract terms.
Conceptual skills
theory that suggests the appropriate style of management depends on the situation.
Contingency Approach
a classical management theory that uses science to study worker productivity and workflow.
Scientific Management
an idea or collection of ideas used as a set of guidelines for managing an organization.
Management Theory
an employee who reports directly to one manager
Direct Report
specific skills managers need to perform duties related to their area of management.
Technical skills
Theory that uses measurable techniques to improve decision making in an organization.
Quantitative Management
a classical management theory that focuses on the organization as a whole and identifies ways to organize and manage a business.
Administrative Management
Time in history when machines replaced human and animal power.
Industrial Revolution
the invisible barrier that prevents a group of people from job advancement.
Glass Ceiling
skills used to help an individual find a job, perform in the workplace, and gain success in a job or career.
Soft skills
Philosophy in which the success of an organization is directly related to customer satisfaction.
Total Quality Management (TQM)
a classical management theory that is an approach based on precisely defined procedures and a defined order of command
Bureaucratic Management
Specialization of individuals who perform specific tasks.
Division of Labor
different backgrounds, cultures, ages, ethnicities, races, etc.
Diversity
critical skills necessary to perform the required work-related tasks of a position.
Hard skills
List and describe the 3 "big" roles of a manager
Interpersonal roles: relationships between people (customers, fellow-employees, supervisors, etc.)
Informational roles: knowledge (collecting, receiving, and communicating information.)
Decisional roles: process of deciding or resolving questions or situations.