Chapters 1
Chapter 3
Chapter 4
Chapter 5
Chapter 2
100

These are the four functions of management.

What are planning, leading, organizing, and controlling?

100

These are the moral principles or beliefs about what is right or wrong.

What are ethics?

100
This is a routine, almost automatic, decision.
What is a programmed decision?
100

These are the two primary business-level strategies.

What are cost-leadership strategy and differentiation strategy?

100

This is the number of subordinates who report directly to a manager.

What is 'span of control'?

200

These are the three managerial skills.

What are conceptual, human, and technical?

200

This term identifies individuals or groups impacted by the actions and decisions of an organization.

What is 'stakeholders'?

200
This is a decision made when a manager is faced with unusual or new circumstances.
What is a non-programmed decision?
200
These are the three primary corporate-level strategies.
What are stability, growth, and retrenchment?
200
These are the three primary divisional structures.
What are product, market, and geographic?
300

This is a measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves these goals.

What is effectiveness?

300
These are the three ethical models.
What are utilitarian, moral rights, and justice?
300
These are the general criteria used to assess possible decision alternatives.
What are practicality issues, economic feasibility, legal issues, and ethical issues?
300
These are the six growth strategies.
What are concentration on a single business; related diversification; unrelated diversification; forward vertical integration; backward vertical integration; international expansion?
300
This is a formal agreement that commits two or more organizations to share resources in order to produce or market a product.
What is a strategic alliance?
400

These are the forces in the task (or specific) environment.

What are suppliers, customers, competitors, and distributors.

400
These are the four approaches to corporate social responsibility.
What are obstructionist, defensive, accommodative, and pro-active?
400
These are the six steps in the decision-making process.
What are recognize the need for a decision; generate alternatives; assess alternatives using criteria; choose among alternatives; implement the chosen alternative; evaluate and learn from feedback?
400
These are the five steps in the planning process.
What are define the vision; analyze the environment; develop strategy; implement the strategy; evaluate the strategy?
400
This term is used to identify giving lower-level and non-managerial employees decision-making power related to use of organizational resources.
What is 'decentralizing authority'?
500

These are the forces in the general environment (PESTI forces).

What are political, economic, socio-demographic, technological, legal, and environmental?

500
These are the two moral principles managers use to meet their obligation to manage diversity effectively.
What are distributive justice and procedural justice?
500
These are four sources of bias that can affect how managers make decisions.
What are prior hypotheses bias, representative bias, illusion of control, and escalating commitment?
500
These are the forces in Porter's Five Forces Model.
What are threat of new entrants; threat of substitute products or services; bargaining power of suppliers; bargaining power of buyers; intensity of rivalry among existing competitors?
500
These are the four factors affecting a choice of overall organizational structure.
What are organizational environment, strategy, technology, and human resources?
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