Group structured by management to carry out designated functions and accomplish certain objectives
What is an organization?
100
The substance and essence of organizations
What are people?
100
Understanding your emotions, understanding what others may be feeling, and expressing emotions clearly
What is emotional intelligence?
100
Altering the usual way of doing things, so that an otherwise qualified disabled person can perform the essential duties, but without creating an undue hardship on the employer.
What is a reasonable accommodation?
200
The process of transmitting information and understanding
What is communication?
200
The ability to guide and influence the behavior of others
What is leadership?
200
Define the problem
What is the first step in a decision making process?
200
The Department that must enforce laws and procedures of staffing and the supervisor must work closely with in order to comply with these laws and procedures
What is human resources?
200
This is considered a condition of orderliness
What is discipline?
300
• Scientific Management Approach
• Functional Approach
• Human Relations/ Behavioral Approach
• Quantitative/ Systems Approach
What are the four schools of management?
300
Allowing employees to influence and share in organizational decision making
What is participative management?
300
-better benefits
-better working conditions
-better pay
What are things companies do to contribute to labor union avoidance?
300
Women, Physically or Mentally Disabled, Racial/Ethnic Minorities, Age (over 40), Religion, Military
What are types of protected group employees?
300
This states that there is a limit to the number of subordinates a supervisor can manage effectively.
What is the span of management principle?
400
An informal channel of communication
What is a grapevine?
400
The tendency to allow one favorable aspect of a person to positively influence judgement on all other aspects
What is the halo effect?
400
A theory of motivation that suggests employee needs are arranged by priority with lowest needs before higher needs
What is Maslow's Hierarchy of Needs?
400
Command
Task
Friendship
Special interest group
What are types of work groups?
400
An approach that uses coaching and counseling as preliminary steps and a paid decision making leave that allows employees to decide whether to improve and stay or to quit.
If the employee decides to stay, the next time the behavior is repeated then the employee is terminated.
What is discipline without punishment?
500
Planning, Organizing, Staffing, Leading, and Controlling
What are the primary functions of managers?
500
Selecting the alternative that meets the minimal decision criteria
What is satisficing?
500
This happens when: employees think their work is meaningful, they like their co-workers, and they trust their supervisor