The title of the presentation about communication.
What is Communicating with Tact, Clarity and Diplomacy?
100
What is the name of the author of Drive?
What is Daniel Pink
100
FMLA stands for
What is Family Medical Leave Act?
100
SMART stands for
What is Specific, Measurable, Attainable, Realistic and Timely
200
There are 3 ways to provide feedback.
What is start, stop and continue?
200
There are two types of behavior in the book.
What is intrinsic and extrinsic behavior?
200
ADA stands for
What is American Disabilities Act?
200
Before you coach an employee, you must first determine this of the position.
What is critical competency?
300
Transformational and transactional
What are the two types of leadership or communication styles?
300
The 3 elements of instrinsic behavior.
What are autonomy, mastery and purpose?
300
In July 2014, these types of employees can now receive an accommodation and temporarily disabled.
What are pregnant women?
300
There are three types of performing employee?
What are low, mid and high performing employees.
400
Hershey-Blanchard's situational leadership has 4 types of management styles.
What is Telling, Selling, Participating and Delegating
400
Workers of all ages, especially the rising Millennial population, are motivated by real-time feedback, fun, engaging work environments and status-based recognition over x rewards.
What is tangible?
400
The eligibility of employees under DC FMLA (state the # of hours and year(s))
What is 1 year and 1000 hours?
400
This type of learning stretches your employees.
What is experential learning?
500
These are the 3 tools to manage difficult conversations.
What is
1. State your core issue simply and directly using “I" statements.
2. Observe and reflect how you experience the other person.
3. State both what your intention is in having this discussion and what your intention is not.
500
Coaching
Tangible rewards
Team building activities
Real time feedback
This describes what?
What are types of motivation?
500
This is the process that is required when an employee states that he or she needs an accommodation or have a disability.
What is interactive process?
500
Examples of critical competencies for clinical or administration staff.
What are:
Detailed oriented
Team oriented
Excellent communication/conflict management skills
Accountability