Contributors
Classical Approach
Quantitative Approach
Behavioral Approach
Contemporary Approach
100
Developed a theory of authority structures and relations based on an ideal type of organization he called "bureaucracy"
Who is Max Weber.
100
This theory includes fundamental rules of management that could be applied to all formal organizations, including political and religious undertakings.
What is General Administrative Theory
100
ISO, the world body for standards formulation was founded in the year 1946 and has its headquarters in Geneva, Switzerland. ISO stands for _______
What is International Organization for Standardization
100
The Hawthorne Studies (or experiments) were conducted from 1927 to 1932 at this factory outside of Chicago.
What is Western Electric Company.
100
A perspective which holds that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs.
What is Open Systems
200
Developed the 14 Principles of Managment
Who is Henry Fayol.
200
Published in 1911,this influential monograph was published by Frederick Winslow Taylor.
What is Principles of Scientific Management
200
The roots of Total Quality Management (TQM) can be traced back to early 1920s when statistical theory was first applied to product quality control. This concept was further developed in the 40s led by Americans, such as Deming, Juran and Feigenbaum. This TQM philosophy first evolved in this country.
What is Japan
200
The study of what people think, feel, and do in and around organizations.
Who is Organizational Behavior
200
Products and services, financial results, information, and human results are examples of these.
What is Outputs
300
Integrates the idea of organizational conflict into management theory, and is sometimes considered as the "mother of conflict resolution."
Who is Mary Parker Follett
300
A device that recorded a worker's hand-and-body motions and the amount of time spent doing each motion.
What is microchronometer
300
In simple terms, QC is inspection or appraisal of products or services to ensure that the stated requirements are fulfilled. QC stands for ___________.
What is Quality Control.
300
A Welsh social reformer and one of the founders of socialism and the cooperative movement. Concerned about deplorable working conditions Proposed idealistic workplace Argued that money spent improving labor was smart investment
Who is Robert Owens
300
The degree of uncertainty caused by environmental changes influences the management process. What works best in a stable and predictable environment may be totally inappropriate in a rapidly changing and unpredictable environment.
What is Environmental Uncertainty
400
Known for his 14 key principles to managers for transforming business effectiveness. Wrote the book Out of the Crisis. Also credited with launching the Total Quality Management (TQM) movement.
Who is Dr. W. Edwards Deming
400
This is called the line of authority from top management to the lowest ranks.
What is Scalar chain.
400
Joseph M. Juran brings out that good financial results are achieved in an organization through three managerial processes namely, planning, control and improvement. Continuous improvement is achieved through improving the current way of manufacturing and eliminating waste. _______ is the Japanese word for continuous improvement.
What is Kaizen
400
Individuals, organizations, and other entities that affect, or are affected by, the organization's objectives and actions.
What is Stakeholders
400
Individuals differ in terms of their desire for growth, autonomy, tolerance of ambiguity, and expectations. These are particularly important when managers select motivation techniques, leadership styles, and job designs.
What is Individual Differences
500
Known as the founder of the Human Relations Movement, and was known for his research including the Hawthorne Studies and his book The Human Problems of an Industrialized Civilization (1933).
Who is Elton Mayo
500
Refers to the allocation of tasks to individuals or organizations according to the skills and/or equipment. Used in ancient Sumerian (Mesopotamian) culture, where assignment of jobs in some cities coincided with an increase in trade and economic interdependence.
What is Division of Labor.
500
5S is a management tool focused on fostering and sustaining high quality housekeeping. Name any of the five Japanese practices equivalent names.
What is Seiri (sort), Seiton (straighten), Seiso (scrub), Seiketsu (systemize), Shitzuke (standardize)
500
Organizational activities intended to benefit society and the environment beyond the firm's immediate financial interests or legal obligations.
What is Corporate Social Responsibility (CSR)
500
People and their work environments are complex, and this approach says that organizations are different, face different situations, and require different ways of managing.
What is Contingency Approach
M
e
n
u