Chapter 1
Which of the following roles involves taking corrective action during conflicts or crises and resolving disputes among subordinates?
Resource allocator
Entrepreneur
Negotiator
Liaison
Disturbance handler
Disturbance handler
All of the following are types of corporate cultures except _____.
adaptability culture
clan culture
consistency culture
involvement culture
achievement culture
clan culture
The natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values is known as _____.
culture
individualism
ethnocentrism
masculinity
power distance
ethnocentrism
The concept that different treatment of people should not be based on arbitrary characteristics is known as _____.
procedural justice
compensatory justice
distributive justice
organizational justice
moral justice
distributive justice
Which of the following roles involves scheduling, budgeting, and setting priorities?
Disseminator
Spokesperson
Resource allocator
Entrepreneur
Figurehead
Resource allocator
What type of organization connects and enables users to both create and consume something of value?
Connection-based organization
Supply chain organization
Intermediary-based organization
Platform-based organization
Association-based organization
Platform-based organization
Rooftop International, Inc., buys insurance against host government takeover when investing in foreign countries. This is an example of which sector of the international environment?
Legal–political
Sociocultural
Technological
Economic
Infrastructure
Legal–political
A loosely knit social framework in which individuals are expected to take care of themselves is called _____.
culture
individualism
ethnocentrism
masculinity
power distance
individualism
Management's obligation to make choices that will contribute to the well-being of both the organization and society is known as _____.
a code of ethics
a mission statement
corporate social responsibility
a value statement
behavior standards
corporate social responsibility
The management function that involves the use of influence to motivate employees to achieve the organization's goals is referred to as _____.
organizing
controlling
leading
planning
coordinating
leading
If a manager finds several new competitors on the horizon, they may need to spend more time in which of the following roles?
Negotiator
Resource allocator
Figurehead
Monitor
Leader
Monitor
Political risk is included in which of the following international environments?
Legal–political environment
Economic environment
Sociocultural environment
Barter system environment
Government environment
Legal–political environment
Most firms begin with which of the following strategies to enter foreign markets?
Exporting
Solo venture
Joint venture
Acquisition
Direct investment
Exporting
When values and standards are written into the legal system, it is referred to as _____.
codified laws
regulations
values
ethics
beliefs
codified laws
Language, values, religion, and education all describe which of the following dimensions in the international environment?
Economic
Legal-Political
Sociocultural
Technological
Sociocultural
Which of the following is having a big impact on routine administrative processes in organizations, including spreadsheets, checking customer records and employee expense accounts, and making payments?
Radical decentralization
Humanistic perspective
Artificial intelligence
Employee engagement
Big data analytics
Artificial intelligence
Which of the following is an important characteristic of the sociocultural dimension of the general environment?
Geographical distribution
Population density
Age
Education level
All of these choices
All of these choices
A cultural attitude marked by the tendency to regard one's own culture as superior to others is called _____.
ethnocentrism
polycentrism
geocentrism
technocentrism
none of these choices
ethnocentrism
Which approach refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them?
Individualism approach
Justice approach
Utilitarian approach
Moral-rights approach
Discretionary responsibility approach
Moral-rights approach
SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?
Customers
Competitors
Labor market
Culture
Suppliers
Suppliers
Conceptual skills are especially important for which of the following types of managers?
First-level
Middle
Supervisory
General
Top
Top
Which of the following means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes?
Adaptation
Risk
Uncertainty
Knowledge
Education
Uncertainty
The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of _____.
licensing
a joint venture
outsourcing
franchising
none of these choices
outsourcing
Which of the following is the disclosure by an employee of an illegal activity?
Tattling
Whistle-blowing
Organizational communication
Filing a disclosure statement
Snooping
Whistle-blowing
Which environment affects organizations indirectly?
Task environment
General environment
Organizational environment
None of these choices
All of these choices
General environment
According to the text, what are the skills used by managers when performing the four functions of management?
Conceptual, interpersonal, and organizational
Functional, problem-solving, and technical
Analytical, interpersonal, and financial
Conceptual, human, and technical
Communication, strategic, and innovative
Conceptual, human, and technical
Which environment includes the sectors that conduct day-to-day transactions within the organization?
Organizational
Boundary spanning
Task
General
Internal
Task
Which of the following types of management is defined as the management of business operations conducted in more than one country?
Multinational
Geocentric
Polycentric
National
International
International
The community stakeholder sector includes _____.
local government
the natural environment
quality of life provided for residents
all of these choices
none of these choices
the natural environment
For a widget manufacturing company, worker-hours per widget is a measure of organizational _____.
effectiveness
performance
efficiency
structure
initiative
efficiency
When Juan and Matthew set a goal to become the number one window-cleaning company in their city, they were engaging in the management function of _____.
planning
organizing
leading
controlling
dreaming
planning
An object, act, or event that conveys meaning to others is referred to as a _____.
symbol
slogan
story
heroculture
symbol
Which of the following countries is seen as a major source of technological and scientific brainpower?
United States
Canada
India
United Kingdom
Germany
India
Which of the following requires that different treatment of people not be based on arbitrary characteristics?
Equal justice
Procedural justice
Compensatory justice
Distributive justice
Selective justice
Distributive justice
Taylor manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Taylor's company most likely falls in which quadrant of organizational performance and culture?
Quadrant A
Quadrant B
Quadrant C
Quadrant D
None of these choices
Quadrant D
In which of the following roles do managers initiate improvement projects, identify new ideas, and delegate idea responsibility to others?
Disseminator
Spokesperson
Monitor
Entrepreneur
Interpersonal
Entrepreneur
Events or forces either inside or outside an organization that are likely to alter its ability to achieve its objectives are known as _____.
planning issues
strategic issues
competition issues
shareholder issues
regulatory issues
strategic issues
The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called _____.
standardization
industrialization
globalization
internationalism
linguistic pluralism
globalization
Which of the following is NOT one of the moral rights that could be considered during decision making?
Right to free consent
Right to invade privacy
Right to free speech
Right to privacy
None of these choices
Right to invade privacy
Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?
Administrative principles approach
Bureaucratic approach
Scientific management approach
Humanistic approach
Behavioral sciences approach
Administrative principles