Management
coordinating business resources to achieve organizational goals
management
what is the major adjective that describes leadership
influence
What does TQM stand for?
total quality management
statement of purpose that sets the business apart from others
mission statement
Having the specialty skill of knowing what you are leading.
Technical Skills
The four business resources
human, financial, informational, material
Providing reasons for people to work in the best
interests of an organization
motivation
Evaluating another organization that is superior in an area in an effort to improve
benchmarking
Acronym that describes analyzing a business strengths, weaknesses, opportunities, and threats
SWOT analysis
Understanding the big picture of the entire organization is an example of
Conceptual skills
The four functions of management
planning, organizing, leading, controlling
Type of leadership where all members are involved in creating goals and developing strategies
Participative Leadership
Which level of management focuses on TQM
Top level management
areas companies are good at that create their competitive advantage
core competencies
Being able to identify problems, analyze them, and come up with solutions.
analytical skills
Function of management that establish goals and determines how to accomplish them
planning
Personality based leadership that seeks to inspire everyone. Optimistic and ready for anything
Entrepreneurial Leadership
Managers responsible for the financial resources of a business.
Financial managers
A smaller scale plan used to implement a strategy (or the goals)
tactical plan
This level of management coordinates and supervises the activities of operating employees
first line manager
function of management that reviews, assesses, and corrects the plan when needed
control
Task oriented leadership. "My way or the highway"
Autocratic Leadership
Responsible for facilitating the exchange of products
between an organization and its customers or clients
Marketing managers
A plan of alternative courses used when the first plan did is disruptive
contingency plan
Which level of management is the biggest and has the most employees within it, typically
Middle Management