Staff Engagement/Retention
Keeping in touch, connected, and accessible is ____?
Being present
Praise in public and provide constructive feedback in ____?
Private
Accountability & Responsibility belong to?
Everyone!
Final Warning for any issue = what rating?
Not Acceptable
What are the DCH evaluation ratings?
Not acceptable, needs improvement, accomplished, exemplary
Models such as SBAR provide?
Effective Communication
A leader should provide staff with feedback how often?
Once a month
Eliminate confusion & frustration by clarifying?
Roles & Responsibilities
Who is responsible for performance evaluation ratings?
We all are!
DCH Evaluations are completed when?
90 days, 6 months, annual, & transfer
Rather than giving staff directions you should?
Ask questions and listen
Instead of speaking in broad terms.
Be specific
If there is a problem with an employee you should?
Address behavior or concern directly.
1st date of missing event/expiration (JD) =?
Suspension + Formal Warning
What is a "Just Culture"?
Encourages reporting errors, process evaluation, and applying critical thinking
Why should you empower staff to take initiative and make decisions?
To encourage and challenge them.
Before you provide feedback on a problem?
Converse first
What is handling conflict with CUS?
Show Concern, making it clear your Uncomfortable, and patient Safety first
31 days past due date with education compliance =?
Termination
What are signs of impairment?
under performance, behavior changes, changes in appearance, & unexplained absences
When staff ask questions and self-reflect leaders must?
Provide constructive and effective feedback.
What keeps your staff motivated and engaged?
Positive Feedback
What is handling conflict with DESC?
Describe, Explain, Share, Compromise
Breach of expected job duties?
= Performance
Potential causes of workplace problems include?
Lack of training, knowledge deficit, illness, personal struggles, substance abuse