Sales
What department did the most volume last week?
Appliances $105,903
Which associate is consistently recognized for their customer service skills?
Jaishree Patel!!
What time should the LSR be completed Daily?
10am
B.O.B
Bottom of Basket
Who has the most credit applications during 1H
Sharon Brodnansky
119!!
What department beat sales plan by the most % last week?
Lumber, 20% above plan
What is SMART service?
Seek out the customer
Meet the customers needs
Add on related items
Review that the customers needs were met
Thank the customer.
How many action items need to be done per department on the LSR?
Two
R.E.D
Red Each Description
What departments made sales during 1H
Lumber, Building materials, Storage, ISLG, PRO!
What department had the highest installed sales volume last week?
Rough Plumbing $8,340
What score should you ask for when talking to a customer about the survey on a receipt?
10!
What PPE should you use when loading lumber or block?
Lowe's Gloves
L.I.S.A
Look Inside All
Which associate has the greatest number of Leads and Details?
Des 60 total!!!
Maria with 59!!!
What product are we top volume in Vs District?
Shingles $231k
When does the store receive credit for an internet sale?
Only after the ticket has been printed.
How many Snappy's should each associate input per shift?
Two
I.R.P
Inventory Replenishment Program
Which department has the highest SIMS findability score?
Which Product Group is the highest selling category in Lumber YTD?
Wood Fence
What are some things that we install as a company?
Flooring, Kitchen cabinets, Countertops, Windows, Doors, Roofs, and Hot Water Heaters
When using power equipment down an aisle what do you need to have before you raise into the air?
Aisle Blocker
LSR
Lowe's Safety Review
Which store is #1?
E Stockton 1545!!!!