Policies & Procedures
How do managers request PTO?
A PTO form should be completed at least two weeks in advance and sent to Coordinator, HR, and Payroll.
How long do you have to review GER's?
Three days, unless its an emergency GER. Emergency GER's need to be reviewed and sent to case manager within 24 hours of the incident date.
How often should your fire extinguisher be serviced and how?
Once a year and should be brought to Instant Fire.
When are End of Month reports due?
The 5th of every month.
How often is CPR and IOS required to be renewed?
Every 2 years.
How do managers call out for their shift?
An email titled with manger name, date, and out sick should be sent to Coordinator, HR, Payroll, Trisha, and Belle.
How long does staff have to complete missing documentation until a GER is required?
One week.
What needs to be added to all menu's?
Date, dietary restrictions, and nutrition link.
How are End of Months turned in?
Where are employees and managers supposed to park?
On the street, NOT IN DRIVEWAY.
How much notice does an employee need to give for a call out and how should they do it?
Employees are required to give at least two hour notice before the start of their shift and should call out to their manager or on call manager on the weekends. (CALL NOT TEXT)
How often should Personal Property record be reviewed and what should be on it?
Once a month and anything over a $50 value or sentimental value. All electronics should also be on it with the serial number.
How often should the Carbon Monoxide be tested and where do we document this?
Once a month and in the Health and Safety book.
When are client financials due?
On the 5th of every month with the EOM report.
How far in advance should scheduled be published?
One month in advance.
How should you properly dispose of narcotics?
Narcotics should be mixed with kitty litter or ground coffee while the manager and a staff are present. It should then be documented in the Narc count book and in the medication disposal record.
How often should you be checking Therap documentation?
At least once a week. More if needed.
List 5 items that should be in the Emergency supply closet.
see list
When reviewing EOM you see a missed protocol.
What steps do you need to take?
Complete a GER and training.
Complete a Write up or contact PCP if needed.
How do you request a maintenance request?
Add it to the Program maintenance request sheet on google sheets.
When should you start the disciplinary actions for excessive absences?
After 5 occurrences or 10 days in a rolling 12 month period.
What are the 5 key points to hit when reviewing GER's?
1. What did staff do correctly?
2. What staff did incorrectly?
3. What behaviors that occurred?
4. What plans were followed during the behavior?
5. What are we going to do in the future to prevent or mitigate reoccurrence?
What should be grabbed if an emergency evacuation is needed.
Medical binders, medications, Health and Safety binder.
When reviewing EOM, how long after a PRN was administered should a follow up occur?
Recite one of the company statements.
Value statement- Keep our promises, team work, open and honest, passionate, and freedom to choose.
Vision statement- To provide the BEST services to individuals with intellectual/developmental disabilities.
Mission statement- To help individuals with intellectual/developmental disabilities so that they can live a better life.
Philosophy statement- Promoting the individuals independence, dignity, choice, and decision making.