functions of communication
Which function of communication focuses on sharing feelings, frustrations and satisfactions?
A) Persuasion
B) Motivation
C) Emotional Sharing
D) Information Exchange
C) Emotional Sharing
What is the process of transferring meaning from one person (the sender) to another (the receiver)?
A.) Communication
B.) Encoding
C.) Feedback
D.) Decoding
A.) Communication
Which of the following shows
active listening is…
A) Looking around the room
B) Maintaining eye contact
C) Checking your phone
D) Exercising while listening
B) Maintaining eye contact
What concept of communication fulfills the need for social interaction and organization work performance
A.) informal
B.) formal
C.) chatting
D.) socializing
A.) informal
What was the name of the law protecting employees from around the clock communication?
“Right to disconnect” Laws
How can communication used for persuasion become negative in the workplace?
A) When it's used to share frustrations
B) When its used to manipulate or break rules
C) When it's used in to influence decision making
D) When it encourages teamwork
B) When its used to manipulate or break rules
Which of the seven elements involves the receiver retranslating the sender's message?
A.) Decoding
B.) Source
C.) Channel
D.) Encoding
A.) Decoding
Which action helps clarify that you understood the message correctly?
A) Staying silent
B) Asking questions
C) Avoiding eye contact
D) Interrupting
B.) Asking Questions
Communication that takes place between people of same level but different departments is….
A.) diagonal communication
B.) upward communication
C.) downward communication
D.) lateral communication
D.) lateral communication
What is a common, inaccurate misconception about communication from the textbook?
Disagreement = Misunderstanding
Agreement ≠ Understanding
Communication as a competition
Disagreement = Misunderstanding
During a meeting, an employee jokes with a coworker for not following normal work procedures. What communication function is this?
A) Persuasion
B) Motivation
C) Emotional Sharing
D) Management
D) Management
What concept distorts or interferes with the communication process?
A.) Feedback
B.) Medium
C.) Encoding
D.) Noise
D.) Noise
what is it called when strong feelings like anger or fear distort message understanding and lead to defensive reaction
A.) Physical Barriers
B.) Cultural Barriers
C.) Semantic Noise
D.) Emotional Barriers
D.) Emotional Barriers
An employee writing an email to a manger about progress on a task provided is…
A.) informal and downward communication
B.) formal and downward communication
C.) formal and upward communication
D.) informal and upward communication
C.) formal and upward communication
What emerging skill involves writing clear, precise instructions to get the best results from generative AI tools like ChatGPT?
Prompt engineering
What is a barrier that arises when words mean different things to different people due to background or experience, often involving specialized terminology
A.) Language and Jargon
B.) Information Overload
C.) Filtering
D.) Silence
Language and Jargon