Customer Service 1
How can you benefit from excellent customer service?
Grow my paycheck.
How long has DESIGNLINE been in FCH/Magicuts salons?
From 2002
When was the first FCH salon open?
1980
What can you do to ensure you are moving towards the customer's desired end result?
Continuing to ask questions as you perform the service to ensure you are on the same page with them.
Give me at least 2 examples of a friendly and welcoming atmosphere.
Greeting, with smile and eye contact. Treating your customer with respect. Treating your fellow stylist with respect.
What could you do to save time during the haircut service?
Ask about the length after the first couple of cuts.
What is the top selling DESIGNLINE Shampoo and Conditioner?
Super Silver
Where was the first FCH Open?
London, ON
Why is it important that we keep our focus on the customer?
We want our customers to always feel that they are being personally cared for.
An example of a Perfect greeting.
Hi! Welcome to First Choice Haircutters!
What should you do before the customer leaves your chair?
Confirm customer satisfaction.
What is the top selling styling product?
Olive Oil Light Leave-In Conditioner
In which 3 US states is the FCH present?
Ohio, Michigan and Florida
After completing the service where should you walk your customer to: Choose the right answer:
a) to the front desk
b) to the mirror
c) to retail shelves
d) to the washroom
The correct answer is: c) to retail shelves
Why is it important to apologize for any delays in the check-in process?
It makes customers feel like you really do care about them and respect their time.
Fill in the blank. Thanks for coming in today.............
You should be ready for your next haircut in 4 weeks
What ingredient preserves colour in the Color Care line?
Sunflower Seed Extract
What is the exact number of FCH salons today?
403
What is the exact number of Magicuts salons today?
99
What are the benefits of conducting a thorough consultation?
Customers more willing to open up about what they want to get out of the service. May even express interest in a future service such as colour.
Choose the right answer. At First Choice Haircutters we fully guarantee our :
a) services
b) smiles
c) products & services
d) products
The correct answer is c) products and services
Which products include Geranium Oil to strengthen hair without heaviness?
Weightless Shampoo and Conditioner
What is the First Choice Haircutters Brand Promise?
First Choice Haircutters is the friendly, local hair salon rooted in the community, where guests feel an easy sense of belonging, get great haircuts that fit into their lives and look forward to returning each time.
When was this Ad filmed?
1985
What is the best way to learn about your customer styling needs?
Ask open-ended questions.