Sustaining Change
What does Lewin call the process of anchoring new behavior for long-term impact?
What is refreezing
What are “change stewards” responsible for?
What is modeling and coaching new behaviors?
What term describes applying successful practices in other parts of the organization?
What is spreadability?
What is the first step in the reflection cycle?
What is act or engage in experience?
What term describes when knowledge stays within departments?
What is siloed knowledge?
Name one key reason why change often fails to sustain.
What is lack of reinforcement, resistance & reversion, short-term focus, or systemic inertia?)
What’s a “pull” strategy in change management?
What is reducing resistance to promote ownership and commitment?
Name one attribute that makes an innovation more likely to spread.
What is compatibility, visibility, testability, or adaptability?
What type of learning revises assumptions and mental models?
What is double-loop learning?
What condition is required to allow people to share failures safely?
What is psychological safety?
What role does culture play in sustaining change?
What is reinforcing change through leadership behavior and peer accountability?
Why is declaring victory too early a leadership issue?
What is it kills momentum and may reverse change?
Why does over-customization in pilot projects hinder spreadability?
What is it makes solutions non-transferable?
What is the difference between espoused theory and theory-in-use?
What is stated belief vs actual behavior?
What workshop type helps challenge legacy thinking?
What is an unlearning workshop?
What must be aligned with performance metrics to sustain change?
What are incentives and new behaviors?
What are the two kinds of reinforcement mechanisms post-implementation?
What are rewards for new behaviors and consequences for non-compliance?
What’s the purpose of a "lighthouse" project?
What is to inspire others by showcasing success?
What are two types of reflection discussed in the lecture?
What are reflection-in-action and reflection-on-action?
What kind of organizational structure limits upward communication?
What is one that fosters organizational silence?
What does the NHS Modernisation Agency say must become "the norm" for sustainability?
What are new ways of working and improved outcomes?
What framework helps categorize stakeholder engagement strategies?
What is the Influence-Interest Grid?
What does "adaptive learning" involve in spreadability?
What is customizing for local needs while preserving core principles?
What is the key barrier that causes leaders to dismiss feedback?
What is negative beliefs about others?
What is Weick’s warning about rigid ideologies?
What is they create self-validating schemas that block learning?