"Fear of the unknown," is this type of resistance.
What is Psychological, Emotional Attitudes.
100
This helps managers recognize that organizations are not just a collection of individuals, but systems with dynamic interpersonal relationship holding them together.
What is OD.
100
OD emphasises this process.
What is Problem Solving.
100
These are managers who initiate bold strategic changes to position the organization for its future.
What is Transformational Leaders.
100
Name one of the approaches that must be used to change the equilibrium.
What is (See Page 372)
200
This resistance is based on disagreement with the facts, rational reasoning, logic and science.
What is Logical Resistance.
200
These are the three types of variables that help managers view their organizational processes in terms of a model.
What is Causal, Intervening and End-Result Variables.
200
The term for structured activities designed to help individuals or groups improve their work effectiveness.
What is Interventions.
200
This is a leadership characteristic that can help influence employees to take early and sustained action.
What is Charisma.
200
This is a fundamental way to build support for change.
What is Participation.
300
This "war" term is where employees have learned that organizational crises don't often prove to be as significant as they are claimed to be, and hence they can be ignored.
What is "Bunker Mentality."
300
Excessive controls, policies, and rules are detrimental is what category of assumptions?
What is Organizational Assumptions.
300
This person usually acts as a catalyst, sparking change within the system while remaining somewhat independent of it.
What is A Change Agent.
300
An important tool that charismatic leaders use involves this art.
What is Storytelling.
300
As participation to change increases, resistance to change tends to do this.
What is Decreases.
400
When a change that affects one person, or even a few people, leads to reactions from hundreds or even thousands of others who have a mutual interest in it.
What is Chain-Reaction Effect.
400
Harvard Professor John Kotter says this step is the most critical in a successful approach to change.
What is Develop a Sense of Urgency.
400
As with any complex program, OD has problems and limitations. Name two.
What is Time Consuming and Expensive.
400
This stage in change involves integrating what has been learned into actual practice.
What is Refreezing.
400
This is essential in gaining support for change. (Hint - your involved in this right now)
What is Communication and Education.
500
When people resist change because they have been ill-informed, completely unexpected, or an approach that did not involve them in the change process, they are said to resist this.
What is The Method Used.
500
This approach turns employee attention away from a negative focus on problems, missteps, deficiences, shortcomings, and blaming.
What is Appreciative Inquiry.
500
The first stage in OD is this.
What is Diagnosis.
500
The process that transformational leaders want to leave as a legacy for an organization.
What is Double-Loop Learning.
500
The power to create positive, or negative future situations is call this.