Pizza
What does BATNA stand for?
Best Alternative To a Negotiated Agreement
What does ZOPA stand for?
Zone of Possible Agreement
Who is the initiator?
Who first brings up or triggers the conflict
Term for a conflict style: you give in to the other person’s demands to keep the peace?
Accommodating
One side is more concerned with the relationship between individuals, while the other side is focused on the issue at hand. What type of conflict?
people-focused vs. issue-focused conflict
What is the best resolution for conflict resolution?
collaborating
Miscommunication and misunderstanding often leads to conflict due to this basic failure
Informational Deficiencies
What is another term for win-lose negotiation?
distributive negotiation
What is another term for win-win negotiation?
integrative negotiation