Wildcard
What is a disagreement of interests or ideas between two or more people?
Conflict
What term describes the conflict resolution strategy where individuals tend to ignore or dodge issues rather than addressing them directly?
Avoidance
What conflict occurs when individuals become defensive about their position because they feel like they are being personally attacked?
Ego-Conflict
What cultural tradition increases tension in groups?
Individualism
How can communication breakdown contribute to conflicts in a group?
Due to Misunderstanding/lack of clarity
What is the phenomenon called when a team comes to a consensus to minimize conflict without critical thinking and evaluation?
Groupthink
True or False: An approach used to try to make conflict go away by giving into the wishes of others is accommodation style.
True
What conflict occurs when there are disagreements over the correct approach to take on a idea, policy, or course of action?
Simple-Conflict
Name 5 strategies to manage emotions.
Understand anger, breathe, self-talk, monitor nonverbal/body language, avoid verbal attacks
In what ways does cultural differences contribute to conflicts in a group?
Differing communication styles
What formula follows this format: “When you do X, in situation Y, I feel Z?”
the x-y-z formula
What is the conflict management style for people who have power, or want more power?
Competition
What conflict occurs when individuals agree on a certain topic, but because of poor communication, they believe that they disagree?
Pseudo-Conflict
What statements do you avoid when communicating your feelings to the group?
Avoid “You” statements
How can defining clear roles minimize the potential for conflicts in a group?
Promotes efficient collaboration
Which of the following is considered a source of conflict?
A. Personality
B. Knowledge
C. Culture
D. Power
E. All of the above
E. All of the above
Compromise
What are two ways mentioned to manage a simple-conflict?
Understand your groupmates perspective
Find areas of agreement
What management style are the strategies to manage emotions based on?
Collaborative conflict management style
How does power and status cause conflicts in a group?
Feelings of inequality
True or False:
Conflicts should be avoided at all costs.
False (Explanation- Conflict is natural and healthy part of communication)
What management style requires patience, time management, team effort, and support?
Collaboration
What is relation conflict?
One or more group mates don’t value or respect one other groupmate.
What is Gunny-sacking?
Bringing up old issues/problems from the past to use against others
How does individual personality traits impact group conflicts?
May cause clashes in decision making approach