Managing Conflict
What is quiet politeness?
Prefacing with an apology when you do not need to- you should speak your mind with tact and do not be apologetic about sharing concern.
Valuable Employee Trait 1:
Act with the future in mind!
Step 1:
Minimize distractions
What is Brynn's favorite nespresso flavor?
Pistachio
Value Step 2
Become an active listener
Valuable Employee Trait 2:
Create templates (share knowledge)!
Step 2:
Maintain eye contact
What state is Graham from?
Vermont
Value Step 1
Banish "quiet politeness"
stop apologizing!!
Valuable Employee Trait 3:
Be creative (think outside the box)
Step 3:
Nonverbal cues (nod, smile, etc.)
Evans favorite game is: ____
Contexto... or connections
What are the 3 steps to creating value through conversation for the company?
1.) Commit to honesty
2.) Encourage others to speak their minds
3.) Facilitate healthy/open discussion
N/A
"Excellence is not being the best, it is doing your best"
Step 4:
Ask clarifying questions
Where did Ava just go on vacation?
Spain
Value Step 3
Creating an idea circle (facilitating solutions in a healthy, productive way)
3 steps for creating value within an employee:
1.) Consider how every action could bring the company future value
2.) Develop innovative systems and processes
3.) Engage the company in creative thinking and activities
Step 5:
Provide feedback by summarizing the message: ex "What I hear you saying is..."
What is Erin's major?
Communications