Nurse leaders must be able to determine the nature of a particular issue, choose an appropriate approach for each situation, and implement a course of action
What is examples of interpersonal types of conflict?
200
Division is a result of this stage of conflict.
What is Destruction?
200
Win-win is the goal of this mode of resolution
What is Collaborating?
200
State your emotion. I feel.....
What is step one of using an "I" statement
300
It can have a negative impact on both the individual and the organization.
What is if conflict is left unattended?
300
This type of conflict occurs when a discord exists about policies and procedures.
What is Organizational conflict?
300
Different interpretations of a situation occurs including a different emphasis on what is important and what should be done based on perception, personal beliefs, and values.
What is Conceptualization?
300
This mode of conflict is unassertive and uncooperative.
What is Avoiding?
300
Stating the effect it has on you.
What is step 3 in proper use of "I" statements?
400
Promote positive working relationships
Facilitate conflict resolution
Foster and practice open communication
Neutrality
Proactive resolution
Support staff
Advocate
Empower
What is the role of a leader in managing conflict?
400
This type of conflict occurs between variable people that focus on differences of opinion, priority, or approach with others.
What is Interpersonal conflict?
400
A behavior response to a conflict such as seeking clarification, collecting data, or discussing the issue
What is Action?
400
This mode of conflict may focus on larger issues rather than small details, tries to attain a mutually acceptable solution, and may only satisfy a temporary solution.
What is Compromising?
400
I feel frustrated when you yell at me because it makes me nervous. I would be more willing to help if you tell me what you need without yelling.
What is proper use of "I" statements?
500
A disagreement in values or beliefs within oneself or between people that causes harm or has the potential to cause harm
What is conflict?
500
Occurs within a person when confronted with the need to think or act in a way that seems at odds with one’s own sense of self
What is Intrapersonal conflict?
500
Constructive successful conflict resolution results in these three things.
What is growth, resolution, unity, productivity, and commitment?
500
Assertive, uncooperative
Quick resolution
Power oriented mode
Short term resolution
Monopolizing
Win-lose
Describe....
What is Competing?
500
"I" statements begin with the word “I” and state directly to someone how you feel about something, why you feel that way, and ....