Personalities
Techniques
Difficult People
Managing Behavior
Dealing with Difficult People
100
A person that states clearly what they want or how they feel in a given situation.
What is an assertive person?
100
Conflict resolution that a settlement meets the needs of both parties.
What is Win-Win Resolution?
100
A person that can't stand being part of anything: a team, a project, or group.
What is a lone wolf?
100
A term used when you are learning to deal with your anger.
What is anger management?
100
Recognize, develop, slow down, think about it, and understand.
What are suggestions of managing your own behavior?
200
A person that lets things happen to them without letting their feelings be known.
What is a non-assertive person?
200
"My way or the highway" technique.
What is Win-Lose conflict resolution?
200
A person that "No matter how sunny things seem to be, he or she will always find a cloud to cast a shadow"
What is a chicken little?
200
When you give the difficult person time to express their concerns, then acknowledge that you are aware of the person's position.
What is listen and respond?
200
Confront, contain, and connect.
What are 3 techniques in managing other people's behavior?
300
A person that is obnoxious and overbearing.
What is an aggressive person?
300
Resolution in which you disarm the criticizer by agreeing with his criticism of you.
What is disarming the opposition?
300
This person requires so much assistance, special attention, and extra help that it wears you down.
What is the high-maintenance person?
300
Humor that can help difficult people understand how their behavior is blocking others and it can defuse conflict between you and the difficult person.
What is non-hostile humor?
400
Another name for a shy person.
What is a non-aggressive person?
400
A technique where you convert negative aspects into positive ones by looking for the positive elements in the situation.
What is cognitive restructuring?
400
This person is always eager to chat and assumes that other workers want to do likewise.
What is the office magpie?
400
When a difficult person is behaving acceptably, you recognize the behavior. Example "Its fun working with you today."
What is reinforce civil behavior and good moods?
400
Two things you must consider when resolving conflict or managing anger.
What is your personality and the situation?
500
A decisive person can also mean this type of personality.
What is an assertive person?
500
Conferring with another person to resolve a problem or conflict.
What is negotiating and bargaining?
500
The person that is responsible for much of the conflict in the workplace.
What is a difficult person?
500
A person that drags down the performance of the entire work group.
What is a difficult person?
500
Companies worry about employees become violent, so they offer their employees this kind of training.
What is anger management training?
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