A
To determine the financial return on a quality initiative, the ________ must be calculated.
What is cost of quality (COQ)?
An “experience” is the general outcome of a:
What is service industry operation?
As Operations Manager, staying in open and frequent communication with the customer is characteristic of:
What is Project or Job-Based Production?
Batch Production:
What is moves inputs through stages of production in groups?
You are the production manager of an electronics company and learn from the marketing manager that there is an unexpected high demand for your new product. You are confident your operation can produce enough goods to meet the demand with the equipment and labor force you have. What type of production do you manage?
What is mass production?
The ________ in the Sigma Six cost-of-quality (COQ) equation includes the internal costs before the product is sold (like waste and re-work).
What is cost of defects?
Through the International Organization for Standardization (ISO), it’s possible to find out:
What is how a company does its work?
International quality management is a family of international standards that is called:
What is ISO 9000?
The facility location is the most strategic and critical part of the:
What is planning process?
Operation managers still need to plan for and control inventory by using:
What is material-requirements planning system?
________ is a technique used by many companies to identify areas for improvement.
What is statistical process control?
A ________ would have parts and materials arriving on the warehouse dock at the exact moment they are needed in the production process.
What is just-in-time inventory system?
In a ________, a small team of workers handle all aspects of building a component, a “family” of components, or a finished product.
What is cellular layout?
A ________ is an example of an airplane manufacturer who assembles a plane in one location and the workers and equipment go to the airplane when they need to work on it.
What is fixed-position layout?
A ________ is a high volume of good which are produced efficiently by people, equipment or departments and arranged in an assembly line.
What is product layout?
The ________ identifies the critical path, which is the sequence of activities that will entail the greatest amount of time.
What is PERT chart?
A ________ chart is a scheduling tool that is used to make operations more efficient and is popular with operations managers to diagram activities involved in producing goods.
What is Gantt?
A PERT chart is designed to:
What is organize activities in the most efficient sequence?
The ability to test a product concept digitally before prototyping is possible by using:
What is computer-aided design (CAD)?
Computer-Aided Manufacturing (CAM) is used by companies to:
What is speed the production process with more precise dimensions and material consistency?
The movie STAR WARS used ________ to produce computer animation for special effects.
What is computer-aided design (CAD)?
The ability for a company to link ________together, enables them to design and manufacture goods faster and more efficiently.
What is CAD to CAM?
Flexible manufacturing is used by Swisher cigar to make little cigars and big cigars on the same machine. This is an example of using:
What is machine flexibility?
_______ supply chain decisions are made affecting how products are developed, manufactured, moved, and sold.
What is hundreds of times each day?
The differences between the two are that ________ involve(s) both manufacturing and procurement with multiple manufacturers, suppliers, and retail companies. ________ refers to distribution activities in one company.
What is Supply Chains: Logistics?